Customer Service Specialist

Overview Akkodis is seeking a Customer Services Engineer III for a 12-month contract with a client in Plano, TX 75024 (Onsite). Duration: 12-month contract with possible extensions Pay Rate: $30-35/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.) Job Description The Technical Services Engineer III provides remote technical support for client Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply. Preferred Qualifications Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments. Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation. Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings. Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols. Education Requirements High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable. Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields. Optional bachelor’s degree in biomedical engineering, biomedical science, or a related engineering or science field. How to apply If you are interested in this job, please get in touch with Udbhav Mathur at View email address on click.appcast.io . Equal Opportunity Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr Akkodis