Insomniac - Hard Summer 2026 Seasonal Ground Control / Headliner Experience Festival Team Member

Role Overview Ground Control and Headliner Experience Team Member – responsible for ensuring a positive experience for headliners and maintaining event safety. Reports to Ground Control and Headliner Experience Managers. Responsibilities Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose. Abide by assigned shift schedule, pump water at free water refill stations, and patrol event zones at assigned times with group mates. Learn how to operate a two‑way radio and perform emergency medical calls. Listen attentively to the radio and respond immediately to specific calls and requests. Assist distressed individuals when they are in need of a helping hand. Memorize information from the event website, festival guide, and staff guide to share with attendees. Understand evacuation procedures and locate safe refuge locations prior to each show. Provide support at entrance areas using megaphones to assist headliners with directional support. Qualifications Customer service‑related work experience preferred. Experience using radios and ability to work under pressure in stressful environments required. Energetic and focused personality with demonstrated ability to take initiative, prioritize multiple assignments, and meet deadlines. Ability to professionally interact with all levels of individuals in a courteous manner and de‑escalate situations before they become unpleasant. Must be able to stand on your feet for up to four hours at a time and walk long distances. Must be able to lift up to 20 lb. Must be able to walk up/down stairs. Work Environment Must be able to tolerate loud noise levels and busy environments; may work in drastic temperature climates. Willing to frequently travel to work events during holidays, evenings, and weekends as required. Applicants for employment in the U.S. must possess work authorization; Insomniac does not sponsor visas. Compensation Hiring Salary Range: $17.00‑$20.00 USD per hour. The expected compensation for this position is $18.47 USD – $16.90 USD per hour, depending on factors such as location and experience. Equal Employment Opportunity Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. #J-18808-Ljbffr Insomniac Holdings, LLC