NOC Technician

Job Description

Job Description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

As an Entry-Level NOC Technician, you will be part of our Network Operations team responsible for monitoring, maintaining, and supporting Wire3’s fiber network infrastructure. You’ll help ensure network uptime, performance, and reliability while learning the fundamentals of network operations in a fast-paced environment. This is an excellent opportunity for someone looking to start their career in networking and telecommunications.

RESPONSIBILITIES:

• Monitor network systems, alarms, and performance metrics to identify and resolve issues proactively.
• Respond to network events, outages, and customer-impacting issues following established procedures.
• Escalate complex incidents to senior technicians or engineering teams as needed.
• Assist in basic network troubleshooting, diagnostics, and equipment checks.
• Document incidents, resolutions, and updates in ticketing systems.
• Perform regular maintenance tasks and participate in planned network upgrades.
• Collaborate with field operations, customer support, and engineering to ensure seamless network performance.
• Participate in shift coverage, including nights, weekends, and holidays as required.

REQUIRED SKILLS / ABILITIES:

• Basic understanding of networking concepts (IP addressing, routing, switching, VLANs, etc.).
• Customer Service experience
• Demonstrated experience troubleshooting technical problems, preferably netowrk or Wifi related.
• Strong problem-solving skills and analytical skills.
• Excellent written and verbal communication skills.
• Eagerness to learn and grow in a technical career path.

EDUCATION / EXPERIENCE: 

• High school diploma or equivalent; associate degree or technical certification preferred (e.g., CompTIA Network+, Cisco CCNA).
• Previous experience in IT, Help Desk, or Network Support preferred but not required. 

PHYSICAL REQUIREMENTS: 

• Ability to work in a 24x7 operational environment.
• May be exposed to data center environments.
• Flexiblity for occasional night or weekend work.

BENEFITS: 

• $23 Hourly 
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT: 

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.