Medical Admin

Job Description

Job Description

At Fyzical Therapy & Balance Centers, we are bringing the best together. FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Sun City, AZ , that is a perfect fit for you!

Our organization was created to help serve ALL physical therapy and sports medicine needs throughout the Valley!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

*****VOB IS A MUST TO BE CONSIDERED!! Please do not apply if min to no VOB experience****

• After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner, and route calls if applicable.
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active, and update insurance information as needed prior to scheduling.
• Obtain prior authorization and/or referrals in accordance with patient insurance coverage for all patient office encounters and referral orders prior to services being rendered.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
• Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.
• Meet individual quotas and key performance indicators (KPIs) as well as assist in accomplishing team goals.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Other duties as assigned.

Responsibilities

• Verify Insurance and track insurance-covered visits and pre-authorizations; take copayments referral orders prior to services being rendered.
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Keep track of Explanation of Benefits sent from mail and fax to billing company
• After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
• Collect important patient data to ensure ease of scheduling.
• referral orders prior to services being rendered.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
• Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Work with Owner, physician and Marketing Director when needed, to order materials, help with Expo items and scheduling.
• Order Office Supplies and Marketing material
• Collect/open mail; distribute mail to proper areas/people
• In charge of maintaining a tidy and clean clinic with certain expectations 
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Other duties as assigned.

Required Skills MINIMUM QUALIFICATIONS:

• Verification of Benefits a MUST TO BE CONSIDERED!
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• Excellent customer / patient service skills
• Deep understanding and Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills

Preferred Qualifications:

• Prefer one-year medical office experience
• Bilingual is a plus.
• Basic phone handling skills. Contact Center experience
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion