Sr Labor Management Analyst

Workforce Management System Expert

Own end-to-end performance of the Workforce Management (WFM) system, serving as the primary subject matter expert. Translate business initiatives into scalable workforce and scheduling solutions across retail, rental, custom, and tailoring operations. Support enterprise labor strategy in partnership with field leadership and corporate stakeholders, ensuring alignment between operational needs and financial objectives. Support the development and execution of the WFM enhancement roadmap, prioritizing initiatives that drive operational efficiency and return on investment. Advise leaders on labor trade-offs, productivity levers, and cost-to-serve implications through data-driven insights and scenario modeling. Partner with IT and external vendors to ensure system stability, data integrity, and timely delivery of WFM enhancements. Monitor and manage system integrations and data feeds, identifying and resolving errors or inaccuracies in collaboration with internal partners. Develop and sustain standardized labor KPIs, metrics, and reporting for stores, multi-unit leaders, and corporate partners within WFM. Build and maintain strong cross-functional partnerships with Finance, HR, Business Intelligence, Operations, IT, and field leadership. Support change management efforts to drive adoption of WFM tools, labor standards, and new operating processes.

Bachelor's degree in business management, Finance, Business Intelligence, or equivalent experience or Workforce Management (WFM) experience of 8+ years or equivalent. Advanced Excel skills with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint. Extensive knowledge in retrieving and analyzing data from Hyperion SmartView or other database systems required. Experience in analytics tools, such as MicroStrategy, Tableau or Power BI is a plus. Ability to learn and adapt to new technologies quickly. Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business. Strong critical-thinking skills to ensure systems are developed to be effective and efficient. Exceptional customer service skills with the desire to satisfy our internal and external customers. Excellent written and verbal communication skills with the ability to flex to various audiences. Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines. Proven track record of managing multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines and while maintaining morale of the team. Ability to adapt to using project management tools to maintain organization and shared information of project status (i.e., Smart Sheet, One Note, JIRA, Confluence etc.). Ability to excel in a fast-paced environment with the appropriate initiative and follow through. Ability to sit and work at a computer keyboard for extended periods of time Ability to stoop, kneel, bend at the waist, and reach daily.