Bell/Valet Lead

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations.

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The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

Job Overview:

The Lead Bellman is responsible for overseeing the bell service operations, ensuring that guests are greeted warmly, their luggage is handled efficiently, and they receive exceptional customer service throughout their stay. As the main point of contact for the bell team, the Lead Bellman ensures smooth operations, coordinates with other departments, and maintains the highest level of guest satisfaction.

Essential Job Functions:

• Guest Services: Greet all arriving guests, assist with luggage, and provide a friendly, informative welcome. Escort guests to their rooms, explain room features, and offer any necessary information about the hotel and its amenities.
• Supervision: Lead and supervise the bell staff, ensuring they adhere to service standards. Provide training and support to team members to enhance their performance.
• Coordination: Collaborate with the Front Office, Concierge, Valet, and housekeeping departments to ensure seamless guest experiences, particularly during check-ins, check-outs, and group arrivals.
• Logistics and Luggage Handling: Ensure the safe and timely delivery of luggage to and from guest rooms. Manage storage and retrieval of luggage, parcels, and other guest items.
• Problem Resolution: Address and resolve guest complaints or issues related to bell services and transportation. Escalate unresolved issues to management as necessary.
• Record Keeping: Maintain accurate logs of luggage storage, deliveries, and any damages or lost items.
• Safety and Security: Ensure all bell staff follow safety procedures when handling luggage and equipment. Report any safety concerns or security issues to management.
• Communication: Act as the primary liaison between guests and the bell staff, ensuring clear communication of guest requests, special instructions, or room moves.
• Training and Development: Onboard and train new bell staff, providing guidance on hotel policies, service standards, and proper luggage handling techniques.

Qualifications:

• Previous experience in a bellman or guest services role, with leadership or supervisory experience preferred.
• Strong communication and interpersonal skills to interact with guests and team members effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Physical ability to lift and move luggage, standing and walking for extended periods.
• Excellent customer service skills, with the ability to handle guest inquiries and complaints professionally and efficiently.
• Knowledge of local attractions, services, and transportation options is an advantage.
• Flexibility to work weekends, holidays, and shift work as required.

Education/Experience Requirements:

• Leadership and Teamwork

• Attention to Detail

• Problem Solving

• Guest Focused

• Adaptability