Service Technician

Job Description

Job Description

Service Technician

About Greenbrier Ford Mitsubishi Group

At Greenbrier Ford Mitsubishi, we’re proud to be the automotive home for drivers across Beckley, WV and the surrounding communities. Our team delivers an unmatched experience. We offer a wide selection of new Ford, and Mitsubishi models, along with a strong inventory of quality used cars, trucks, and SUVs. With competitive pricing, exceptional service, and a customer-first culture, we give every guest a reason to choose Greenbrier.

We’re not just focused on great vehicles; we’re committed to creating a great place to work. Our team enjoys:

• Health Coverage – Comprehensive medical, dental, and vision plans
• Life & Accidental Death Insurance – Added financial protection for you and your family
• Retirement Savings Plan – Company-supported planning for your future
• Paid Vacation Time – Generous time off to rest and recharge
• Paid Holidays – Enjoy major holidays off, and we’re closed on Sundays
• Work–Life Balance – A collaborative, supportive culture that values your time and creativity

If you want to grow with a dealership that values people as much as performance, you’ll feel right at home here.

About the Role

The Service Technician position is an entry-to-mid-level technician responsible for performing assigned vehicle maintenance and repairs with supervision. This role develops mechanical skills, maintains high-quality work, and supports the service department in delivering exceptional customer service.

Key Responsibilities

• Perform work outlined on repair orders efficiently and accurately according to dealership and factory standards
• Diagnose vehicle problems based on customer complaints and inspections
• Communicate with the parts department to obtain required parts
• Save and tag parts under warranty or as requested by customers
• Examine vehicles for additional safety or service needs and communicate findings to the service advisor
• Notify service advisor if work outlined is unnecessary or cannot be completed within promised time
• Document all work performed and recommended on repair orders
• Road test vehicles
• Participate in manufacturer-sponsored training programs, schools, and events
• Keep current on manufacturer technical bulletins
• Inspect and test drive newly delivered vehicles for obvious damage, missing components, and drivability
• Install optional equipment as specified by customers or dealership
• Report machinery defects or malfunctions to supervisor
• Ensure vehicles are kept clean and notify service advisor of any issues affecting appearance or condition
• Maintain a neat and organized shop area
• Maintain accountability for dealership-owned tools and manuals, returning them properly and in good condition
• Comply with federal, state, and local regulations (e.g., hazardous waste disposal, OSHA Right-to-Know)
• Operate all tools and equipment safely and report any safety concerns immediately
• Perform other duties as assigned

Qualifications

• Previous experience as an automotive technician or related mechanical experience preferred but not required
• Basic to intermediate mechanical knowledge of vehicle systems
• Willingness to learn and develop technical skills
• Ability to follow instructions and work under supervision
• Strong communication and organizational skills
• Valid driver’s license
• WV State Inspection license preferred but not required
• Professional appearance and demeanor

Work Environment

Dealership service shop environment with exposure to noise, chemicals, and moving vehicles. Frequent interaction with technicians, parts personnel, service advisors, and management.

Equal Opportunity Employer

Greenbrier Automotive Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.