Store Manager

Responsibilities Oversee the daily operations of the store, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, high levels of customer service, staffing and scheduling (or making necessary modifications), inventory management, and proper cash handling. Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, such as Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and compliance with federal, state, and local regulations. Work with field leaders to ensure every technician is SafeTech certified and, through training, re‑training and coaching, performs quality installs or repairs on every job. Provide guidance and positive reinforcement for proper vehicle and equipment maintenance and record‑keeping, and occasionally collaborate with marketing associates to ensure materials are displayed correctly. Provide world‑class customer service by responding quickly to client complaints or warranty issues. Perform all other duties as assigned. Qualifications High School Diploma, GED, or equivalent; or 5–7 years of leadership/supervisory experience (preferred). Valid state‑issued driver’s license required. 3+ years of leadership experience with an innovative approach toward incenting performance. 3–5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. Benefits Competitive salary up to $90,200/yr, weekly pay, and bonus opportunities. A benefits package valued at more than $10k, including 401(k) plan with company matching, customized medical coverage, paid time off (PTO), company holidays, paid volunteer days, up to $5,250 annually in tuition reimbursement, paid training, and all tools and resources needed for success. Equal Employment Opportunity Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. #J-18808-Ljbffr