Server

Job Summary

The Server at Chi Chi Restaurant is responsible for providing excellent food and beverage service to guests in a timely, professional, and friendly manner. You are not only a server but a tour guide, guiding guests through the dining experience from their orders, deliver meals, and ensure a memorable dining experience for all our guests. This position will also maintain a clean and organized dining area, assist in food and beverage delivery, and work collaboratively with kitchen and bar staff to ensure efficient service and positive guest experience.

Essential Job Duties and Responsibilities

• Greeting guests warmly and professionally, offering menus and explaining specials or promotions.
• Take accurate food and beverage orders, ensuring all guest preferences and dietary needs are noted.
• Serve food and beverages in a timely manner, ensuring accuracy, presentation, and quality.
• Upsell food and beverage items, including daily specials or featured menu items, to enhance the guest experience and increase sales.
• Recommend additional food and beverages to complement selected items to enhance the dining experience and answer questions about food items, ingredients, and preparation methods.
• Must be able to demonstrate properly entering orders into the computer point of sale system, using correct table number, seat numbers and cover counts.
• Ensure all orders are delivered to the correct table, and any changes or adjustments are made quickly.
• Create a welcoming and friendly atmosphere by engaging guests throughout their meal, ensuring their needs are met promptly and courteously.
• Respond to guest inquiries regarding the menu, restaurant policies, and hotel services.
• Monitor guest satisfaction and ensure that all issues or complaints are handled swiftly and professionally, escalating to management when necessary.
• Provide guests with accurate billing information and handle payments accurately.
• Handle cash, credit card payments, and tips, following proper cash handling procedures.
• Maintain a clean, organized, and welcoming dining area, including resetting tables, clearing dishes, and preparing tables for new guests.
• Ensure the dining room is stocked with necessary utensils, napkins, condiments, and beverages.
• Assist with pre-service tasks, including setting up the dining area and restocking supplies.
• Collaborate with other colleagues to maintain an efficient workflow in the restaurant.
• Support other team members as needed to ensure seamless guest experience.
• Adhere to all health and safety standards, always ensuring cleanliness and sanitation.
• Work closely with kitchen and bar staff to ensure smooth and efficient service throughout the shift.
• Assist in training new servers by sharing knowledge of restaurant procedures, guest service expectations, and food & beverage offerings.
• A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy.

Education and/or Experience

• High school diploma or equivalent required.
• Previous experience in a food service or hospitality role is preferred.
• Knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Must be able to obtain and maintain a valid Riverside County Food Handler's card and Responsible Beverage Server (RBS) certification throughout employment.

Skills/Specialized Knowledge

• Strong communication skills with the ability to engage guests and handle multiple tasks.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of service.
• Excellent organizational skills and attention to detail, particularly in managing orders and guest needs.
• Strong teamwork abilities and a positive, guest-focused attitude.
• Ability to remember guest preferences and handle special requests.

Physical Demands

• Ability to stand and move around the restaurant for extended periods.
• Ability to carry trays, plates, and drinks, with the ability to lift up to 25 pounds.
• Ability to work in a high-energy, fast-paced environment, particularly during peak service hours.
• Occasional bending, reaching, and stooping to restock supplies or retrieve items.

About Avalon PS HM, LLC

Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding.

AVALON HOTEL & BUNGALOWS PALM SPRINGS

An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret while Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s.

Equal Opportunity Employer

At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires.

Fair Chance Hiring

In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.