Operations Manager

Operations/Facility ManagerFull-timeChicago$55,000 - 70,000 annual salary (depending on experience)Essential Duties and ResponsibilitiesProvide a clean, safe and healthy environment for members, guests and co-workersManagement of the Customer Service, Front Desk, and Spa desk experiencesResponsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviewsHelp retain and attain new members through collaboration with Membership team and other staffSupport frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level HospitalityCoordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilitiesEstablish right controls for issuance of keys. Keep record of keys issued. General locksmithing functionsMaintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such itemsPrepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and suppliesEstablish relationships with landlords and building representativesEstablish relationships with fitness vendors and set standards for fitness equipment maintenanceOversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as neededResponsible for formation of disaster (safety) plan in case of fire and other emergenciesMaintain a file of operating manuals and parts catalogs for all equipmentCoordinate contractors and supervise contractor projectsContribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staffOther Duties and ResponsibilitiesMeet and exceed Individual and Departmental Goals as assigned by General ManagerEnsure communication materials including SOPs and training materials are up-to-dateSet up and maintain standards of cleanliness for Customer Service staff, Front Desk and officeCompile and process all required paperwork and reports in a timely and accurate mannerAttend regularly scheduled staff meetings, including weekly leadership and semi-annual "all staff" meetingsRepresent FFC at club and community events such as festivals, open houses, Chamber of Commerce events, etc.Be available on call to respond to emergenciesAdditional duties as assigned by General ManagerQualificationsBilingual (Spanish) preferred but not requiredAbility to take direction from ownership/management and assist in special projectsAbility to communicate effectively with staff and members in order to promote high levels of customer service within the staffAbility to organize, administer and delegate work and authorityProficiency in P&L interpretation and oversight2-5 years of previous management experienceExcellent leadership and motivation skillsPassion for health and fitnessHigh-level verbal and written communication abilityAbility to work during "Closeout" (last 3 days of every month, or other more relevant dates as needed)Strong working knowledge of Excel, Google Docs and emailAbility to walk up and down stairs and lift a minimum of 50 lbs. with or without reasonable accommodationWhat We OfferInsurance: Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois401K: Company matchLife Insurance: Company-paidProfessional Development: FFC matches 50% of educational costs up to $200/yearFitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).Continued Education: Access to FFC University courses and discounted certifications.Other PerksClub Membership: Complimentary access to all FFC locations.Discounts: 25% off Spa, Retail, and Fitness classes.Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.Inclusive Culture: A welcoming and diverse team environment.FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire. Compensation: $55,000.00 - $70,000.00 per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.