SLA-Driven Call Center Operations Manager
ASM Research, An Accenture Federal Services Company
A federal services organization is seeking a Call Center Operations Manager to oversee daily operations, ensuring high-quality outreach and compliance with SLAs. The successful candidate will manage staffing levels, conduct training, and implement quality improvement initiatives. Qualifications include a Bachelor's degree in a related field and extensive Project Management experience. The role offers a salary between $111,400 and $150K, depending on experience and qualifications. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the SLA-Driven Call Center Operations Manager in Springfield, IL vacancy
- ...Grifols is seeking an Operations Supervisor to oversee plasma center operations in Chicago, IL. You will supervise donor flow, ensure compliance with FDA... ...may train new employees, coordinate with the Center Manager, and support center objectives while promoting donor...Suggested
Grifols
Springfield, IL3 days ago - ...seeking an experienced and results-driven Manager of Customer Service to lead our customer... ...for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching... ...(AHT, FCR, CSAT, abandonment rate, SLA adherence) and drive improvement initiatives...SuggestedFull timeFlexible hours
- ...YMX Logistics is seeking a dynamic and results-driven Operations Supervisor to join our team. This role will focus on supporting our locations... ...tasks in a fast-paced, dynamic environment. Operational Management: Oversee the day-to-day operations related to trailer Spotting...SuggestedShift work
YMX Logistics
Springfield, IL5 days ago $150k - $170k
...cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts... ...efficiently as possible. This role will manage Dry, Cure, Post Harvest, Lab, Kitchen,... ..., and implement scalable, process‑driven solutions Oversee automation equipment lifecycle...SuggestedWork at officeLocal areaRelocationRenew Cannabis Co.
Springfield, IL3 days ago$91k - $136.5k
...position requires in-role training at an operating site which will be 6+ weeks in duration.... ...want to join our team as an Operations Manager. In this role, you will play a key part... ...while driving improvements through data-driven decisions and analytical problem-solving...SuggestedHourly payFlexible hoursShift workNight shiftAmazon
Springfield, IL12 hours ago$120k - $150k
...and solutions to convenience operators across the U.S. and Canada. Job... ..., strategic, and results-driven Director of Operations to lead... ...strong background in operations management, proven leadership... ...and oversee all distribution center operations, including Warehouse...Local areaMonday to Friday- Director of Manufacturing / Plant Operations Thermoforming & Extrusion Manufacturing A leading... ...performance Establish and maintain KPI-driven manufacturing systems focused on... ...manufacturing leadership experience Experience managing large manufacturing facilities with 300+...Relocation package
$42k - $55k
...creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day. Summary: Deposit Operations seeks a self-motivated individual to join our team. The specialist is tasked with a...Full timeWork at officeMonday to FridayIllinois National Bank
Springfield, IL8 days ago$60k
...delivery. Our work focuses on sustaining, operating, and improving essential government... ...becoming part of a collaborative, mission‑driven organization where teamwork, accountability... ...environments. Support vulnerability management and compliance activities, including remediation...Contract workShift workMAXIMUS
Springfield, IL4 days ago$146.3k - $306.4k
...Description As Director, Data Center Facilities Operations & Services , you will lead... ...lead senior service managers and their organizations, driving... ..., vendor performance, SLA attainment, corrective action... ...****@*****.*** or by calling (***) ***-**** in the United...Temporary workFor contractorsFlexible hoursOracle
Springfield, IL2 days ago- ...seeking an experienced Program / Project Manager to lead Cloud Security Posture Management... ...remediation trends Compliance coverage SLA adherence Present program updates to leadership... ...teams Analytical mindset with metrics-driven governance Success Indicators for the...Remote work
$132.7k - $206.8k
...people’s lives. With intelligent agreement management, Docusign unleashes business-critical... ...CLM). What you'll do As a GTM Strategy & Operations Manager, you are a highly-motivated self... ...-level presentations supported by data-driven insights and thinking Help build supporting...Permanent employmentFull timeContract workWork at officeLocal areaRemote work2 days per weekDocuSign
Springfield, IL3 days ago$133.47k - $173.51k
...agentic workflows to transform how service operations scale, resolve customer needs, and... ...deploying, and continuously improving AI‑driven systems that impact customer experience... ...Responsible AI practices, governance, and risk management in production environments. Proven...Full timeWork at officeRemote work2 days per week3 days per weekGusto
Springfield, IL3 days ago- Practice Manager of Operations Modern Dentistry in Buffalo Grove, Illinois is looking for a Practice Manager of Operations to join our team.... ...Training every 18-24 months Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly...Work at officeLocal areaDay shift
$185k - $237.5k
A technology-driven financial platform is looking for a Principal Product Operations and Risk Analyst to manage product risks and enhance business strategies. The role requires over 10 years of experience in risk management, particularly in B2B and B2C environments, with...$21.45 per hour
...opportunity where you can make a difference in the lives of others? Look no further! This role is critical to our success. As a mission-driven organization, we are intensely focused on expanding access to services and developing new and more effective ways of delivering...Hourly payFull timePart timeWork experience placementSevita
Springfield, IL12 hours ago$115k
...Description Title: Federal Program Manager Location: Remote-US Salary: $115K annually About PSI We are PSI Services... ...At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of...Permanent employmentFull timeTemporary workWork at officeRemote workMonday to FridayFlexible hoursPSI Services
Springfield, IL4 days ago$50 - $80 per hour
...Added Jul 17, 2026 Program Manager (46257) Remote, Remote | Contract... ...a scheduled video or phone call with a member of our team.... ...will be a strategic, results-driven Program Manager with a proven... ...Documentation, implementation, and operational transition planning Team...Hourly payPermanent employmentContract workFor contractorsInternshipRemote workLevi Ray & Shoup Inc
Springfield, IL2 days ago$43k - $45k
...offering support for their families. Job Title: Program Manager Department: State Operations and Programs Reports to: Senior, Program Manager... ...that is inviting, engaging, inclusive and volunteer driven. The program manager's primary role is to provide support...Work at officeLocal areaWorldwideWeekend workAfternoon shiftBest Buddies International
Springfield, IL3 days ago$205.79k - $242.1k
...About the role The Head of Marketing Operations will shape how our marketing team... ...budget forecasting, accruals, contract management, and ROI tracking, with experience partnering... ...outcomes without direct authority. A data‑driven approach: comfortable using data to...Permanent employmentContract workLocal areaCoinbase
Springfield, IL3 days ago- ...relationships with prospective clients, and collaborate with a Key Account Manager to expand revenue within existing accounts. The ideal... .... At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting...Contract workLocal areaRemote work
Ralliant
Springfield, IL2 days ago $34.08 - $48.74 per hour
...Together. Summary The Marketing Operations Senior Coordinator plays a... ...collaborate closely with the Senior Manager of Marketing Operations to... ...execution by joining planning calls, drafting electronic invites,... ...and research in accordance with SLA turnaround times. Actively...Hourly payWork at officeRemote workRelocationRelocation package$73.3k - $97.8k
...agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-... ...Summary DTN is seeking a highly organized and data-driven Marketing Operations Manager to optimize and manage our marketing technology...Work experience placementRemote workFlexible hours$18.25 - $29 per hour
...looking for people who feel called to do the same. As one of the... ...dedicated support staff, and mission-driven leaders who believe in... ...responsibilities: Milieu Management Maintain daily program structure... ...as needed Administrative & Operational Support Complete required...Local areaFlexible hoursShift workWeekend work$21.45 per hour
...Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Program Supervisor...Full timePart timeWork experience placement$50.23k - $58.45k
...0 Annually Title: Study Abroad Program Manager Department/Location: Study Abroad, Elsah... ...all logistical, administrative, and operational components of assigned programs are implemented... ..., and more. Principia, a mission-driven institution, believes every person has the...Full timePart timeCasual workInternshipWork at officeRelocationAfternoon shift- Overview DecisionPoint seeks a Program Manager to provide leadership, oversight, and delivery... ...desk, systems administration, network operations, VTC, web, and other support functions... ...in mission‑focused, compliance‑driven DoD environments. Commitment to customer...Contract workFor contractors
$89.64k - $105k
...future opportunities. If you’re a Program Manager professional, we’d love to hear from you... ...26-year-old Detroit‑based, core‑values driven company committed to changing lives... ...growth of diverse local businesses. Our operating philosophy is reflected in our core values...Contract workWork experience placementWork at officeLocal areaFlexible hours$159.12k - $238.68k
...we can all enjoy living in it.**Program Manager**The Program Manager will lead a high-visibility... ...leader coordinating across business, operations, engineering, supply chain,... ...Influence decision-making through data-driven recommendations and business case development...Part timeRelocationRelocation packageFlexible hours$54k - $62k
Account Executives at Highwire are driven communicators who bring curiosity, creativity,... ...content. * Participate in weekly client calls and help prepare agendas, updates, and coverage... ...projects organized and on schedule by managing timelines, deliverables, and internal...Summer holidayWork at officeLocal areaRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SLA-Driven Call Center Operations Manager. Be the first to apply!
Related searches
- operations officer Springfield, IL
- business operations director Springfield, IL
- senior marketing operations manager Springfield, IL
- workplace operations manager Springfield, IL
- network operations center manager Springfield, IL
- operational excellence manager Springfield, IL
- special operations manager Springfield, IL
- landscape operations manager Springfield, IL
- director of network operations Springfield, IL
- business operations manager Springfield, IL