Front Desk Supervisor

Job Description

Job Description

Description:

Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.

We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service.

Key Responsibilities:

• Supervise and support front desk team members during assigned shifts
• Ensure efficient check-in and check-out processes
• Provide exceptional guest service and resolve guest concerns promptly
• Assist with training, coaching, and onboarding new team members
• Monitor reservations, room assignments, and guest requests
• Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards
• Coordinate with housekeeping and maintenance for room readiness
• Assist management with reporting and daily operations

Qualifications:

• Previous front desk or hospitality experience required; supervisory experience preferred
• Strong leadership, communication, and problem-solving skills
• Excellent customer service abilities
• Experience with hotel PMS systems preferred
• Ability to work flexible hours, including evenings, weekends, and holidays

Benefits:

• Competitive pay (based on experience)
• Health, dental, and vision insurance
• Paid time off
• Employee discounts at Hilton properties
• Opportunities for career advancement

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.