Sr. Division Support Specialist

Sr. Division Support Specialist Salary: $51,516. Senior Tax Support Specialists are assigned responsibilities for performing operational support duties for both the Income Tax Accounts (ITA) Division and the Business Tax Services (BTS) Division within the Oklahoma Tax Commission. These duties involve document production, management, correspondence, analysis, filing systems, taxpayer inquiries, and exceptional customer service. Responsibilities Maintains and processes a variety of forms, letters and documents; prepares correspondence. Monitors and assigns workload through the section email inbox. Creates, maintains and delivers complex management reporting to executive leadership. Conducts in-depth research of taxpayer accounts to resolve complex discrepancies, applies payments accurately, and authorizes them for further processing. Utilizes advanced critical thinking to evaluate and resolve escalated processing issues while maintaining high standards of accuracy, timeliness and compliance. Interprets and applies tax laws, regulations, policies and procedures to ensure proper handling of taxpayer forms and sensitive data. Performs a variety of administrative tasks. Builds work case files for divisions. Manages multiple electronic mail sources daily. Researches and analyzes tax correspondence for all tax types. Provides internal support for multiple divisions. Collects and mails out manually printed letters and/or documents. Examines and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established tax requirements, and follows up on discrepancies. Prioritizes and reassigns workload to accommodate shifting operational demands and ensure completion of high priority assignments. Acts as the primary liaison for equipment issues, collaborating with IT to maintain operational continuity. Provides cross‑functional support by collaborating with key divisions such as ITA and BTS. Conducts and completes compliance checks on request. Enters and retrieves information using a computer or laptop; proofs previously entered data and makes corrections when needed. Produces documents of various levels of complexity, ranging from standard transcription and formatting to the analysis of data to produce high level reports. Proactively identifies and reports systemic issues to management, recommends procedural improvements and contributes to the development of action plans. Serves as a resource for technical guidance and procedural clarification to peers. Serves as subject matter expert to guide and mentor teammates. Leads projects as assigned. Performs other duties as assigned. Qualifications Knowledge of: Modern office methods and procedures; grammar, punctuation, spelling, basic mathematics; modern office technologies; telephone procedures; standard business communications; operating office machines; tax laws and regulations for Oklahoma and federal; navigating tax software and tax forms. Skills in: Interpersonal, written and verbal communication; time management; attention to detail; self‑motivation, dependability, professionalism; adaptability and flexibility under stress; analytical, critical thinking and problem‑solving; proficiency in Microsoft Office and standard business software. Abilities: Follow oral and written instructions; type accurately from plain copy at a rate of forty words per minute; work effectively in a fast‑paced environment; handle confidential and sensitive information with tact and discretion; establish and maintain effective working relationships. Minimum Qualifications: Associate’s degree in business/public administration or a closely related field; plus three years of experience in clerical, bookkeeping, customer service, or closely related work; or an equivalent combination of education and experience, substituting one year of experience for each year of required education. Physical Demands Ability to sit and stand for extended periods; manual dexterity to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment; ability to see and read a computer screen and printed material with or without vision aids; ability to hear and understand speech at normal levels; ability to communicate clearly; lift up to 15 pounds; bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. Special Requirements Core work hours Monday through Friday, 7:30am to 4:30pm. Schedule may require minor flexibility. Telework may be required; applicant must be willing and able to both work on‑site and telework at an off‑site location, generally in the applicant’s home. A secure internet connection and a dedicated telephone (landline) or smart phone device are required during scheduled working hours. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. All offers of employment will be contingent upon successful completion of a fingerprint‑based background check, reference check and federal and state tax compliance check. #J-18808-Ljbffr 695 OKLAHOMA TAX COMMISSION