Technology Support Analyst

Posting Information

Posting Information


Department
ITS - Customer Experience-607000


Career Area
Information Technology


Is this an internal only recruitment?
No


Posting Open Date
07/22/2026


Application Deadline
08/03/2026


Position Type
Permanent Staff (SHRA)


Position Title
Technology Support Analyst - Contributing


Salary Grade Equivalent
DT05 / IT01


Working Title
Technology Support Analyst


Position Number
00055149


Vacancy ID
P021210


Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent


If time-limited, estimated duration of appointment

Hours per week
40


Work Schedule


8a - 5p Mon - Fri; hours are subject to change based on business needs

Work Location
CHAPEL HILL, NC


Position Location
North Carolina, US


Hiring Range
$49,611 - $51,500


Pay Band Information


To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Notice to Applicants


This position is not eligible for H-1B sponsorship.

Position Summary Information


Be a Tar Heel!


A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit


ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Position Summary


This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, M365, VPN, DUO, MFA, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, and walk-up. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a 'primary team' of either phones/chat or walk-in, but will perform all service desk functions.

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Minimum Education and Experience Requirements


Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or
- Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
- Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
- Journey level required an additional one year of experience
- Advanced level required an additional two years of experience.

Management Preferences

• Telephone technical support experience
• TDX or similar customer relationship tracking system experience
• Previous service desk experience
• Academic environment experience
• Windows and Mac OS support experience

Required Licenses/Certifications

Special Physical/Mental Requirements


100% technical support over the phone which requires long-term sitting or standing at a desk for 8 hours a day.

Campus Security Authority Responsibilities


Not Applicable.

Position/Schedule Requirements
Overtime occasionally, Weekend work occasionally


Special Instructions

Quick Link

Contact Information


Office of Human Resources Contact Information


If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement


The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.