Medical Receptionist

Medical Receptionist

The Medical Receptionist provides front-office support in a busy dental practice, serving as the first point of contact for patients in a mobile clinic setting. This role focuses on delivering a positive patient experience by managing scheduling, communications, and administrative support for the dental team while ensuring smooth patient flow and accurate patient records.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner at the mobile clinic and other designated locations.
• Schedule, confirm, cancel, and reschedule dental appointments as needed to support patient access and clinic efficiency.
• Manage high-volume phone calls while maintaining excellent customer service and a calm, professional demeanor.
• Enter and update patient information accurately in the electronic scheduling system and other electronic medical record (EMR) platforms.
• Coordinate daily schedules to ensure smooth patient flow and minimize patient wait times.
• Maintain patient confidentiality at all times and comply with office policies, procedures, and applicable healthcare regulations.
• Support dental office operations by performing front desk and clerical duties, including check-in, check-out, and documentation handling.
• Assist with prior authorizations and other administrative tasks related to patient care as assigned.
• Collaborate closely with the dental and healthcare team to ensure clear communication and efficient clinic operations.
• Adapt to working in a mobile clinic environment and, when needed, support operations at the brick-and-mortar site.

Essential Skills

• Strong customer service skills, with the ability to manage high-volume phone calls professionally.
• Demonstrated ability to perform front desk and clerical duties accurately and efficiently.
• Ability to maintain patient confidentiality and follow healthcare office policies and procedures.
• High school diploma (H.S. Diploma) required.

Additional Skills & Qualifications

• Experience working in a dental or broader healthcare environment.
• Familiarity with healthcare administrative processes, including appointment coordination and patient check-in/check-out.
• Ability to coordinate daily schedules and manage patient flow in a fast-paced setting.
• Comfort working in both mobile clinic and traditional office environments.
• Interest in gaining valuable experience in a busy healthcare organization.

Work Environment

This role supports a clinic operating within approximately a 20-mile radius of South Fallsburg, NY, where the receptionist checks patients in and provides front-office support on site. The regular schedule runs Sunday through Friday from 3:30 PM to 7:00 PM, totaling approximately 21 hours per week, with opportunities to pick up additional hours at a brick-and-mortar clinic location. The position involves working in a busy healthcare environment, interacting directly with patients and the dental care team, and using electronic medical record and scheduling systems throughout the shift.

Job Type & Location

This is a Permanent position based out of South Fallsburg, NY.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 30, 2026.