Patient Services Specialist

Job Description Summary Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co‑workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front‑office stations. Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time‑sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned. Education High School Diploma / GED required. Previous Experience Experience in the healthcare field is highly preferred. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision‑making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self‑motivated and self‑starter with ability work independently with limited supervision. Must be able to work effectively in a fast‑paced, multi‑site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required. Certifications/Licenses: Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. Travel: 26–50% Remote No Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. Screenings – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug‑free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (View email address on click.appcast.io) for further assistance. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #J-18808-Ljbffr