Trainee IT Operations Specialist
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
• First-Line Incident Investigation & Resolution: Act as the first point of contact for technical anomalies, identifying root causes and applying known fixes where possible to restore normal operations quickly.
• Escalation Management: Escalate unresolved or high-impact incidents to second-line support teams or senior engineers, ensuring all necessary details are captured and communicated clearly.
• Operational Procedures: Follow established procedures and contribute to the improvement of monitoring and incident-handling processes.
• Shift Work: Participate in a 24/7 rotating shift pattern, including nights, weekends, and public holidays, ensuring continuous support and system availability. All About You: • Customer Service Skills: Ability to communicate effectively with both technical and non-technical stakeholders, maintaining professionalism under pressure.
• Willingness to Learn & Retain Knowledge: Eager to absorb technical knowledge and retain detailed procedures and troubleshooting steps.
• Teamwork & Independence: Comfortable working as part of a high-performing team while also demonstrating the initiative to solve problems independently.
• Problem-Solving Ability: Logical thinker with a proactive approach to identifying and resolving issues quickly and efficiently.
• Strong Work Ethic: Dependable and dedicated, with a focus on quality, accountability, and responsibility.
• Adaptability: Able to adjust to changing technologies, workflows, and priorities in a fast-paced environment. This entry-level role is an excellent opportunity for individuals looking to begin a career in IT operations and infrastructure, offering hands-on experience, mentorship, and progression pathways into more advanced technical positions. Corporate Security Responsibility
Trainee IT Operations Specialist
Overview:
As a Trainee IT Operations Specialist in the Operations Command Centre (OCC), you will play a vital role in supporting the continuous monitoring and operation of critical national infrastructure. The OCC functions 24 hours a day, 365 days a year on site, and is responsible for ensuring the availability, performance, and security of essential systems that support national operations. Role: • Real-Time Monitoring: Constantly observe and analyse system dashboards, alerts, and performance metrics across a wide range of IT platforms and infrastructure.• First-Line Incident Investigation & Resolution: Act as the first point of contact for technical anomalies, identifying root causes and applying known fixes where possible to restore normal operations quickly.
• Escalation Management: Escalate unresolved or high-impact incidents to second-line support teams or senior engineers, ensuring all necessary details are captured and communicated clearly.
• Operational Procedures: Follow established procedures and contribute to the improvement of monitoring and incident-handling processes.
• Shift Work: Participate in a 24/7 rotating shift pattern, including nights, weekends, and public holidays, ensuring continuous support and system availability. All About You: • Customer Service Skills: Ability to communicate effectively with both technical and non-technical stakeholders, maintaining professionalism under pressure.
• Willingness to Learn & Retain Knowledge: Eager to absorb technical knowledge and retain detailed procedures and troubleshooting steps.
• Teamwork & Independence: Comfortable working as part of a high-performing team while also demonstrating the initiative to solve problems independently.
• Problem-Solving Ability: Logical thinker with a proactive approach to identifying and resolving issues quickly and efficiently.
• Strong Work Ethic: Dependable and dedicated, with a focus on quality, accountability, and responsibility.
• Adaptability: Able to adjust to changing technologies, workflows, and priorities in a fast-paced environment. This entry-level role is an excellent opportunity for individuals looking to begin a career in IT operations and infrastructure, offering hands-on experience, mentorship, and progression pathways into more advanced technical positions. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Trainee IT Operations Specialist in United Kingdom vacancy
£60k - £70k per year
...Alexander James Recruiting are currently representing a well-established, expanding specialist vehicle manufacturing company, that is looking to bring on an Operations Manager to oversee the production of their products from their head office in the West Midlands. With...SuggestedFull timeWork at office- ...digital manufacturing innovator, and enterprise SaaS trailblazer operating on an absolute mission to completely transform how industrial... ...systems-minded, and process-driven Senior Revenue Operations Specialist to join our core centralized RevOps collective in a full-time...SuggestedFull timeWork at officeImmediate startRemote workWork from homeHome officeFlexible hoursShift work
- ...The Role, in a nutshell... We’re looking for a Vehicle Operations Specialist to play a key role in protecting and elevating the driver experience... ...role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match...SuggestedRemote jobFull timeShift work
$10k
...revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the... ...it. About the Role Ramp is looking for a Risk Operations Specialist to join our Underwriting team in Europe. You’ll help evaluate...SuggestedFull timeWork at officeHome officeRelocation packageFlexible hours- ...are hiring a Affiliate & Growth Networks Specialist to own the end-to-end partner ecosystem... ...We need a super-connected, crypto-native operator who can seamlessly walk the line between... ...Controller as long as Controller determines it is necessary to evaluate your application...SuggestedFull timeApprenticeshipWork at officeRemote workWorldwideFlexible hours
£97k - £105k per year
...in simulation across 15+ U.S. states. The Software Quality Operations (SWQOps) team is at the heart of enabling safe and successful... ...new vehicle platforms. SWQOps, especially our Technical Specialists, plays a critical role in this expansion, making it possible...Full timeWork experience placementLocal area- ...spaces. ~ Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine... ...for your peers and our user base. ~ Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale...Contract workTemporary workWork at officeLocal area
£50k - £60k per year
...Workplace Operations Coordinator Must reside in the London area. About Brave Brave is on a mission to protect the human right to privacy... ...and onboarding (including interns every year). Support HR and IT with onboarding and offboarding logistics, working visas,...Full timeWork at officeLocal areaRemote workHome officeWork visa- ...Time Type: Full-Time (5 days per week including weekend working) Available Locations: We are looking to offer multiple Future Talent Trainee vacancies across various UK sites (to be confirmed) Register your interest in our upcoming Tesla Future Talent Traineeship...TraineeshipFull timeSummer workCurrently hiring
- ...a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own...Full timeWork at officeNight shift
- ...What To Expect The Recruitment Operations & Systems team are involved in complex set of tasks within a wide range of System, Process and Operation disciplines across EMEA and the global Recruitment organization. The Recruitment Operations & Systems team plays a...Full time
£92k - £96.5k per year
...compliance with London's "Red Routes", bus lanes, and borough-specific parking restrictions. High-Traffic Event Management: Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating...Full timeLocal area- ...opportunities, including market size, customer demand, economics, operational requirements, and risk. Partner with Technical product leads... ...be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under...Full timeApprenticeshipWork at officeRemote workWorldwideFlexible hours
- We're seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You...Full time
£100k - £120k per year
...Senior IT Support Engineer Hybrid - London, UK - in office About Brave Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent...Full timeWork at officeRemote workHome office- ...building technology that is ambitious, durable, and transformative. We are seeking an experienced and highly organised Finance Operations Manager to provide maternity cover within our Finance team. This role will focus on ensuring the smooth running of Improbable’s...Full timeFixed term contractShift work
- ...replicate. Founded in 2019, TFH has more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by...Full timeLocal areaRemote work
- ...We are looking for a motivated and analytically minded CRM & Data Operations Analyst to support the ongoing evolution of our CRM, data, and operational processes. This role is ideal for someone with some Salesforce experience who wants to broaden their skills beyond...Freelance
- ...for professionals. Role Overview As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real-time... ...and risk assessments. The ideal candidate has ~5+ years in IT or infrastructure operations, including 2+ years leading a team....Full timeTemporary workWork at office
- ...Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring...Full timeShift work
- ...firms in traditional markets and the innovative and entrepreneurial culture of technology startups. Read more [here.]( Strategy & Operations team The Strategy & Operations team is in the COO office of Wintermute, tasked with scaling the company to its very ambitious...Full timeWork at office
- ...highly autonomous, systems-fluent, and data-driven Head of Marketing Operations to drive our transition toward a programmatic, data-driven, and... ..., Sales Operations, Business Development, and corporate IT, you will align technologies from top-of-funnel signals through...Permanent employmentFull timeWork experience placementWork at officeRemote workFlexible hoursShift work
- ...products OKX, OKX Wallet, OKLink and more. OKX is entering an important phase of development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local CEO in executing the future UK strategy and developing the operating model. About The Role...Full timeLocal area
- ...impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New...Full timeRemote workWorldwide
- ...discipline Previous electrical or multi-skilled maintenance experience A current full clean UK driving licence (manual license) Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting) CSCS card is required to work on site Right to...Full timeRemote workNight shift
- ...) customer property and equipment. Store aircraft components and other customer property securely and safely. # Follow standard operating procedures when operating ground support equipment (external power carts, hydraulic power units, hydraulic lift platforms, forklifts...Full timeApprenticeshipShift work
- ...ethical direct-hiring model. By matching expanding commercial operations with vetted international talent pools, Pear Tree helps... ...onboarding, and training of future UK account managers and growth specialists. Required Skills & Qualifications Demonstrated professional...Full timeWork at officeLocal areaImmediate startRemote workWork from home
- Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions...Full timeWorldwide
- ...Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange...Full timeShift workWeekend work
- ...safeguards under the standard contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data,...Full timeApprenticeshipWork at officeRemote workWorldwideFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Trainee IT Operations Specialist. Be the first to apply!
Related searches
- international management trainee United Kingdom
- revenue operations United Kingdom
- service operations leadership development program United Kingdom
- finance operations United Kingdom
- business operations intern United Kingdom
- fund operations United Kingdom
- distributed mission operations United Kingdom
- travel operations United Kingdom
- sales operations United Kingdom
- creative operations United Kingdom






