Sous Chef

Sous Chef Position

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 - $27.00.

The work hours for this position are Monday – Friday, 6:00 am to 2:30 pm. Schedules may vary depending on business needs and overtime may be required.

Key Purpose

The Sous Chef is responsible for assisting in the overall success of the food program. This entails adhering to client's culture and guidelines, OSHA, the Health Department's regulations, and Guckenheimer food quality standards.

This position oversees the daily operational tasks, net menu's recipe execution, production sheets and pars, food purchasing, sanitation, and safety. In addition, the Sous Chef motivates, trains, develops, and directs all employees to accomplish the objectives of the operation.

Success Criteria

• Prioritize communication, consistency, quality, presentation, and food safety
• Kitchen organization and cleanliness provide a safe environment for all employees and guests
• Workplace Safety guidelines, policies, and SOPs are followed daily
• Food Safety guidelines, policies, and SOPs are followed daily
• HACCP guidelines, policies, and SOPs are followed daily
• All internal audit guidelines, policies, and SOPs are followed daily
• Guckenheimer guidelines, policies, and SOPs are followed daily

Key Accountabilities

• Communicate daily with the Executive Chef to align on catering needs and ordering
• Always provide the highest quality of service in accordance with ISS/Guckenheimer and client standards
• Utilize food preparation procedures in accordance with current applicable federal, state and local guidelines and regulations to ensure high quality food service is provided
• Assist Executive Chef with administrative duties including, attendance, human resources and all other timelines as directed
• Monitor and review HACCP logs
• Assemble RTE menu items in accordance with recipes, following core standards for ISS/GEI for presentation, packaging, and labels
• Clean and sanitize work areas and equipment and must follow ISS/Guckenheimer, and government regulatory rules and procedures
• Support management team with taking monthly inventory
• Notify management when there are any concerns with product quantities, food/equipment safety, or any other situation that requires management attention
• Attend all meetings of the day
• Report all accidents and injuries in a timely manner
• Communicate with all team members regarding needs and the ability to support in other areas
• Support in other functions and/or locations as business demands
• May perform other duties and responsibilities as assigned

Food Programs

• Ensure that high quality food items, catering requests, and contracts are creative, well prepared and presented in a cost-effective manner
• Follow Guckenheimer's food standards guidelines
• Ensure that all products and ingredients that are used are purchased following Guckenheimer's purchasing standards and sustainability commitments
• Work with the management team to ensure that all display, catering and café service and culinary set up meet specific account standards
• Make sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client and directed (winnow and recycle)

Staff

• Facilitate weekly meetings with team regarding upcoming events
• Train and supervise staff
• Maintain proper uniform standards following the employee handbook and established account guidelines
• Assist in staff reviews, coaching sessions, and disciplinary actions.
• Ensure that all trainings are complete in a timely manner and documented for direct hires

Customer Service

• Represent the company in a courteous, efficient, and professional manner in all customer, client, and employee interactions
• Interact with customers and resolve customer complaints in a friendly and service-oriented manner.
• Communicate with the Client honestly, accurately and in a timely manner. All communication including e-mail is written in a professional and organized manner

Financial

• Review weekly participation, making recommendations if there is a noticeable change that may affect food budget or service levels
• Maintain and monitor labor with business forecasts and the budget
• Ensure that food cost meets budgetary goals each week

Retail

• Ensure that overall café meets the standards, as well as oversee the daily appearance and upkeep of the Café as directed by client
• Supervise the proper presentation of food
• Adhere to Guckenheimer's standards of fresh and creative décor; making sure it represents season and the food that is been served
• Edit the daily signage for proper spelling, allergens, and descriptions

Physical Demands & Work Environment

• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods
• Work in a standing position for long periods of time (up to 8-10 hours)
• Reach, bend, stoop, push and/or pull, and frequently lift up to 25 pounds
• Utilize team lift, transportation carts, and any other means of assistance when dealing with heavy loads

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.