Direct Support Staff

Job Summary This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically. Job Responsibilities Include (not limited to): Phone and onsite customer support Software engineer support Regression testing of new software Customer training System startup Troubleshooting system issues Upgrading and installation of software to systems remotely R&D testing for software engineers Travel both domestically and internationally up to 33% of the time Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer Basic Requirements: Excellent people skills with a can-do attitude Ability to travel domestically and internationally up to 33% MS Windows Access to high speed internet Excellent troubleshooting skills Self-motivated Ability to multitask Preferred Additional Skills: Experience in customer service Experience in sawmill or planer mill environment Knowledge of lumber grading Knowledge of Lumber mill optimization Ability to install computer programs and navigate windows environment