IT Support Associate

Location 5511 Virginia Way,Suite 400,Brentwood, TN, 37027,United States Employee Type RFT Description The IT Support Administrator provides hands‑on support for day‑to‑day technical operations, including troubleshooting, system maintenance, user access, and application support. You’ll work across teams to ensure a smooth and secure IT experience for all employees. Requirements Resolve Technical Issues: Diagnose and address software, hardware, and network problems across Windows, macOS, and iOS devices. Maintain system functionality through updates and testing. User Lifecycle Management: Administer user accounts, groups, identities, and access permissions, and manage asset deployment and data migration processes Application Support: Provide day‑to‑day support for Google Workspace, Microsoft Office, Salesforce, Adobe Creative Cloud, and other SaaS productivity tools. Consult with teams to determine appropriate solutions, test and validate compatibility, assist with installation, and monitor post‑deployment performance Network and IT Infrastructure: Track and maintain company hardware and software assets, oversee updates and upgrades to system components, and address connectivity issues with the network, Wi‑Fi, VPN, and telephony systems Asset and AV Support: Set up conference rooms, troubleshoot connectivity issues, and support audio/video equipment for hybrid meetings and special events Security: Collaborate with internal teams to maintain security policies, monitor systems and logs for suspicious activity, assist with access controls and user audits, and support compliance tasks Documentation and Training: Update internal knowledge base articles, create training materials for new systems, lead small group or individual training sessions for employees Continuous Improvement: Stay current on technological advancements and participate in initiatives to improve security, stability, and performance. Contribute to special projects and other efforts based on organizational needs Data Management: Assist with data‑related tasks such as cleanup, import preparation, and validation Knowledge/Skills Bachelor’s degree in Computer Science, IT, or related field preferred; industry certification or willingness to obtain within 6 months At least 2 years of experience in IT support, help desk, or similar role Proficient with Windows 10/11, macOS, iOS, and common SaaS tools (Google Workspace, Microsoft 365, Salesforce, Adobe Creative Cloud) Proficient with AI‑assisted workflows and tools for automating routine tasks, scripting, documentation, and troubleshooting Familiarity with compliance environments (PCI DSS, SOC 2), SQL Server, and basic scripting Solid understanding of network fundamentals, security best practices, and help desk systems Core Competencies Demonstrates patience, self‑motivation, ownership, and a positive attitude. Strong problem‑solving abilities, adaptability, and a customer service mindset. Excellent, tactful, and discreet communication skills, both written and verbal. Proactive and observant, with the ability to recognize patterns and inconsistencies. Organized, accountable, and able to prioritize tasks effectively. Additional Information This position will require candidate to primarily work from our home office in Brentwood, TN, but some work‑from‑home flexibility is included Benefits include: employer‑subsidized healthcare options, unlimited PTO, employee assistance program, and flexible working hours To perform this job successfully, an individual must be able to perform each key responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, ability and/or competencies needed for successful performance in this role. Roles, responsibilities, and functionality may be changed and/or reassigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr