Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Competitive salary

Position Overview

Insurance Sales & Customer Service RepresentativeBuild Relationships. Help Customers. Grow Your Career.

Are you passionate about helping people and motivated by achieving goals? Do you enjoy building relationships, solving problems, and making a positive impact every day? If so, we'd love to have you join our growing team!

As an Insurance Sales & Customer Service Representative , you'll play a key role in delivering outstanding customer service while identifying opportunities to help customers protect what matters most. This position is ideal for someone who enjoys both service and sales, is motivated by performance, and is looking for long-term career growth.

What You'll Do

• Build lasting relationships with new and existing customers through phone, text, email, and in-person interactions.
• Provide exceptional customer service by answering questions, resolving concerns, and assisting with policy changes.
• Conduct policy reviews to ensure customers have the right coverage for their needs.
• Recommend additional products and services that provide value and protection to customers.
• Generate new business through referrals, follow-up, and outbound prospecting.
• Meet individual sales, retention, and customer service goals while maintaining a high level of customer satisfaction.
• Assist customers throughout the claims process by providing support and timely follow-up.
• Maintain accurate customer records and document all interactions.
• Work closely with team members to achieve agency goals and deliver an exceptional customer experience.

What We're Looking For

• A positive, energetic, and customer-first attitude.
• Strong communication and relationship-building skills.
• Self-motivated, organized, and dependable.
• Comfortable discussing products, asking for the sale, and working toward performance goals.
• Previous customer service or sales experience is preferred.
• Insurance experience or licensing is a plus but not required—we'll provide training for the right candidate.

What We Offer