Senior Service Delivery Consultant

Job Description

Job Description

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers.

As a Senior Consultant, you are responsible for building customer trust and demonstrating outcome-oriented thinking to drive consistent and creative solution delivery that connects our portfolio to real-world customer challenges.

Core Responsibilities:

• Lead Technical Delivery: Design, deploy, assess, and support complex, multi-product solutions independently.
• Act as Escalation Point: Serve as the first escalation for technical issues that arise during project delivery.
• Mentor & Coach: Guide junior consultants and delivery engineers, sharing best practices, troubleshooting approaches, and knowledge transfer.
• Ensure Quality: Deliver projects to Aqueduct’s standards for design, implementation, and documentation in alignment with customer expectations and statements of work.
• Customer Advisory: Build trust with customers by demonstrating deep knowledge, clear communication, and an outcome-focused mindset.
• Team Contribution: Contribute to continuous improvement by sharing lessons learned, helping refine delivery approaches, developing internal reference architectures and other artifacts, and supporting internal knowledge sharing.
• Maintain Billable Focus: Meet an average target of ~72% billable utilization while balancing delivery with coaching and QA responsibilities.

Required Skills and Qualifications:

• 4+ years of experience deploying solutions in your practice area within IT consulting or professional services.
• Demonstrated ability to lead deployments with minimal oversight, work with cross-functional teams, solve advanced problems, and handle project escalations.
• Practical experience designing and deploying solutions that align with industry best practices and validated reference architectures.
• Proven track record mentoring other engineers or acting as a peer guide on technical delivery.
• Excellent troubleshooting skills, attention to detail, and a commitment to delivering high-quality outcomes.
• Strong communication skills and the ability to build trust with both technical and non-technical stakeholders as well as your peers.
• Curiosity, a growth mindset, and the drive to stay current with new technologies and industry trends.
• Relevant intermediate or advanced industry certifications for your practice area are strongly preferred

Why This Role Matters:

Our Senior Service Delivery Consultants are the backbone of our delivery teams — the experts who turn design into reality and keep customers coming back. You set the bar for what great looks like: proactive, precise, and invested in the success of your teammates and your customers alike.

If you’re ready to own complex solutions and outcomes, mentor others, learn new technologies and grow your impact, this is the role for you.

Practice Focus:

As a Senior Service Delivery Consultant – Network & Security , you deliver Aqueduct’s enterprise networking and cybersecurity solutions with confidence and precision. You lead and execute complex assessments, validated designs, and secure, scalable deployments across campus, datacenter, cloud, and hybrid environments. You also help advance modern delivery practices through automation, Infrastructure as Code, and emerging AI-assisted engineering workflows.

You’ll work across technologies including:

• Enterprise LAN/WAN (Cisco Catalyst, Nexus, Meraki, Juniper Mist, FortiSwitch, Nile)
• SD-WAN and secure WAN architectures (Meraki, FortiGate, Cisco, Palo Alto)
• Cloud and hybrid-cloud networking, including Azure and AWS connectivity, routing, segmentation, security integration, and private connectivity
• Firewalls and security platforms (Cisco ASA/FTD, Palo Alto, Fortinet, Juniper, Umbrella, ZScaler)
• Identity and access control systems (Cisco ISE, Aruba ClearPass, Microsoft NPS)
• Wireless (Ekahau survey/design, Meraki, Cisco, FortiAP, Juniper Mist, Nile)
• Zero Trust architectures and segmentation (ZTNA, SASE, SSE)
• MFA platforms (Okta, Duo, Azure)
• Network automation and Infrastructure as Code (Catalyst Center, Ansible, Jinja2, Python, Terraform), including repeatable configuration, validation, and deployment workflows
• AI-assisted engineering workflows, including the practical use of generative and agentic AI to accelerate troubleshooting, documentation, automation, analysis, and delivery quality

What Success Looks Like:

• You independently lead network and security assessments, validated designs, and implementation for multi-vendor environments, executing multiple projects simultaneously.
• You act as a trusted advisor to customers, providing clear technical guidance throughout the engagement.
• You mentor junior engineers on best practices for secure configurations, troubleshooting, and scalable deployments.
• You work closely with the broader Service Delivery teams (PMO, CX, MS).
• You act as first-line technical escalation during delivery and see projects through to successful outcomes.
• You help advance the team’s technical practices by introducing and mentoring others on cloud networking, automation/IaC, and practical AI-assisted engineering approaches.

Preferred Certifications Include:

• Cisco CCNA/CCNP Enterprise or Security (or equivalent)
• Palo Alto PCNSA +
• Fortinet FCA/FCP
• Relevant Microsoft Azure or AWS networking/cloud certifications are a plus

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.

Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!

Recruitment Fraud Notice:  Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate recruiters on Linkedin and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Careers site.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.