GM Service Advisor

GM Service Advisor

Central GMC of Norwood is seeking a dedicated and experienced GM Service Advisor to join our team in Norwood, MA. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their vehicle maintenance and repair needs are met efficiently and effectively. You will work closely with our service technicians and management team to deliver a seamless and satisfying customer experience.

Responsibilities

• Greet customers promptly and professionally, assessing their service needs.
• Provide accurate and detailed estimates for vehicle repairs and maintenance.
• Communicate effectively with technicians and customers to ensure timely service delivery.
• Manage service orders, documentation, and billing processes.
• Follow up with customers to ensure satisfaction and address any concerns.
• Maintain up-to-date knowledge of GM vehicles, parts, and repair procedures.
• Promote additional services and warranty programs when appropriate.

Requirements

• Previous experience as a Service Advisor or similar customer service role in an automotive dealership or repair shop.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with dealership management systems and basic computer applications.
• A passion for automotive service and customer satisfaction.

Benefits

• Competitive annual pay ranging from $75,000.00 to $120,000.00, paid bi-weekly.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• 401(k) retirement savings plan with company match.
• Ongoing training and professional development opportunities.
• Employee vehicle purchase privileges.
• Valid driver's license and clean driving record
• Must be able to pass a background and drug test

About the Company

Central GMC of Norwood is a trusted automotive dealership committed to delivering outstanding service and quality vehicles to the Norwood, MA community. With a focus on integrity, professionalism, and customer satisfaction, we strive to maintain a welcoming and supportive environment for both our customers and employees. Join us and become part of a dedicated team passionate about excellence in automotive service.

EEOC Statement: At Central GMC of Norwood, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected characteristic. We are proud to be an inclusive workplace and promote diversity in all aspects of our business.