Associate Director-Call Center New Hire

Associate Director-Call Center New Hire This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Overall Purpose The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development. Key Responsibilities Typical tasks may include, but are not limited to, the following: Onboarding and Training : The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class. Employee Development : The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports. Performance and Productivity : The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period. Supervisory Responsibilities : The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production. Job Contribution Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Supervisor Yes Education / Experience Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Our Associate Director-Call Center New Hire earns between $85,700 - $128,500 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Benefits Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone Position Details Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona Salary Range: $85,700.00 - $128,500.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr