HVAC Service & Branch Manager

Canyon Air Systems, part of the Andersen Commercial Plumbing family of companies, is seeking an experienced HVAC Service & Branch Manager to lead our service operations, develop our team of HVAC professionals, and drive continued business growth. Our organization provides commercial and residential HVAC services throughout Southern California, with a focus on quality workmanship, dependable service, and long-term customer relationships. We are looking for a hands-on, results-driven leader who understands the HVAC service industry and has a proven ability to manage technicians, improve operational efficiency, drive revenue, and maintain a high level of customer satisfaction. This is an opportunity for an experienced HVAC Service Manager, Branch Manager, or Operations Manager looking to take ownership of a service operation and play a key role in its continued growth and success. What You'll Do Branch Operations & Service Management Oversee daily HVAC service operations, ensuring service calls, maintenance work, repairs, and installations are completed efficiently and professionally. Lead and coordinate service technicians, dispatchers, and supporting office staff to maintain productive daily operations. Monitor scheduling, dispatching, technician availability, and workload distribution to maximize efficiency and customer responsiveness. Establish and improve operational processes, service procedures, and workflow standards. Support field personnel in resolving complex technical, operational, or customer service issues. Ensure company policies, safety procedures, and industry standards are consistently followed. Collaborate with division leadership to establish operational goals, priorities, and improvement initiatives. Financial Performance & Business Growth Take ownership of branch performance, including revenue, gross profit, labor productivity, operating expenses, and overall profitability. Develop and manage departmental budgets while identifying opportunities to improve efficiency and reduce unnecessary expenses. Monitor key performance indicators (KPIs), including technician productivity, average ticket, close rates, callback rates, and customer satisfaction. Identify opportunities to expand service revenue through maintenance agreements, customer retention, service recommendations, and new business development. Review estimates, bids, proposals, and service pricing to support profitable business decisions. Analyze operational and financial reports, identify performance gaps, and implement corrective action plans. Partner with leadership to develop strategies for sustainable growth and improved financial performance. Team Leadership & Development Lead, mentor, and develop HVAC technicians, dispatch personnel, and other service team members. Conduct regular team meetings, performance evaluations, and coaching sessions to reinforce expectations and improve results. Partner with Recruiting and Human Resources to identify staffing needs, interview candidates, and support hiring and onboarding. Develop training initiatives that strengthen technical expertise, customer service skills, operational consistency, and employee performance. Promote a positive, accountable, and safety-focused work environment. Address performance concerns proactively while recognizing and developing high-performing employees. Build a strong team culture focused on professionalism, teamwork, accountability, and continuous improvement. Customer Experience & Service Quality Ensure customers receive timely, professional, and high-quality HVAC services. Maintain strong relationships with residential and commercial customers, property managers, and business partners. Assist with escalated customer concerns and ensure service issues are resolved effectively. Monitor service quality, warranty work, and callbacks to identify areas for improvement. Support service technicians in communicating repair recommendations, replacement options, and maintenance solutions. Identify opportunities to strengthen customer relationships, increase repeat business, and improve overall satisfaction. What We're Looking For Required Qualifications Minimum 5 years of management experience in commercial and/or residential HVAC service operations , preferably as an HVAC Service Manager, Branch Manager, Operations Manager, or similar leadership position. Strong working knowledge of HVAC service, repair, preventative maintenance, and installation operations. Demonstrated experience leading HVAC service technicians and managing daily field operations. Proven ability to manage departmental budgets, improve profitability, and achieve revenue and performance goals. Experience overseeing technician productivity, dispatching, scheduling, and customer service operations. Minimum 2 years of experience in sales, business development, or revenue-generating service operations. Strong leadership, employee development, problem-solving, and decision-making skills. Ability to interpret financial reports, performance metrics, labor costs, and operational KPIs. Excellent communication and interpersonal skills with the ability to work effectively with technicians, customers, and senior leadership. Proficiency with Microsoft Office and the ability to learn and use service management software. Ability to manage competing priorities in a fast-paced service environment. Preferred Qualifications Experience working with ServiceTitan or a similar field service management platform. Strong understanding of HVAC equipment, troubleshooting, replacement, and service estimating. Experience building or expanding an HVAC service department. Experience developing maintenance agreement programs and improving service revenue. Familiarity with HVAC service pricing, sales performance, and customer financing options. Compensation & Benefits We offer a competitive compensation package designed to support experienced leaders and recognize their contributions to our organization's success. Annual Salary: $130,000 – $170,000, based on experience and qualifications. Company-provided vehicle and gas card. Company cell phone and laptop. Comprehensive medical, dental, and vision insurance. Group life insurance and long-term disability coverage. 401(k) retirement plan with company match of $0.50 per $1 contributed, up to 4%. Paid time off and paid holidays. Annual performance reviews with opportunities for compensation increases. Opportunities for professional growth and advancement within an established family of plumbing and HVAC companies. Why Join Canyon Air Systems? At Canyon Air Systems, we understand that successful service operations start with strong leadership and a skilled, motivated team. As our HVAC Service & Branch Manager, you'll have the opportunity to make a direct impact on our team's performance, operational efficiency, customer experience, and overall business growth. You'll work alongside experienced industry professionals while benefiting from the resources and support of the Andersen Commercial Plumbing family of companies. Equal Employment Opportunity Canyon Air Systems and Andersen Commercial Plumbing are Equal Opportunity Employers. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability #J-18808-Ljbffr Canyon Air Systems