Pharmacy Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. Key Responsibilities Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices Overseeing the pharmacy team during bench shifts, strengthening pharmacy performance measures through effective coaching and consistent follow‑up of pharmacy team members Supporting safe and accurate prescription fulfillment by following the pharmacy workflow procedures and utilizing the safety guardrails at every workstation Contributing to positive patient experiences by showing empathy and genuine care, coaching the pharmacy team to do the same, and collaborating with the patient’s total health care team to proactively resolve insurance and/or medication issues Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize Supporting the effective management of pharmacy inventory by following inventory best practices, with a special focus on protecting cold‑chain products Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow and ensuring timely completion of required training and/or licensure Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues to the Rx DL as needed Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues and ensuring they are on‑track for required training for licensure Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through observation, feedback, and annual reviews Remaining flexible for both scheduling and business needs, writing or delegating pharmacy schedules Regularly reviewing business reporting for operational insights and developing action plans to close gaps in workflow, service, patient care, and compliance Establishing a culture of safety, empowerment, and inclusion; building psychological safety by inviting feedback and taking relevant action Maintaining relevant clinical and technical skills, seeking opportunities to expand knowledge to better support patients Supporting access to care and improving patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception) where permissible Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to support patient safety and a safe inclusive workplace Required Qualifications Active Pharmacist License in the state where the Store is located Active National Provider Identifier (NPI) Not on the DEA Excluded Parties list 1–2 years of experience as a Pharmacist Essential Functions Regular and predictable attendance, including nights and weekends Ability to complete required training within designated timeframe Attention and Focus: Ability to concentrate on a task over time and pivot quickly to meet patient and business needs; confirm prescription information and label accuracy to ensure patient safety Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; notice and respond appropriately to patients’ reactions Communication Skills: Use verbal and written communication to interact with patients and colleagues; active listening and clear instruction conveyance Mathematical Reasoning: Use math to solve problems such as determining total tablets to dispense, day’s supply, and required bottles Problem Resolution: Identify challenging interactions and choose the best course of action among multiple options Physical Demands: Remain mobile and upright for extended periods; lift, scan, bag items; reach overhead; perform repetitive finger tasks; lift up to 20 lbs.; ensure visual acuity for transcribing and reading small parts Team Management and Leadership: Lead by example, delegate tasks, empower team members, motivate and inspire to meet standards, apply problem‑solving skills, adapt, hold accountabilities, coach and discipline, and perform additional tasks as directed by Supervisor or Manager Preferred Qualifications Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting Ability to work in the home store and across the market in other locations to meet business need Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $65.00 - $85.00 (Hourly). The actual base salary offer will depend on experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a benefits package that includes medical, dental, vision, paid time off, retirement savings options, wellness programs, and additional resources. Details about available benefits are provided during the application process and on the Benefits Moments portal. EEO Statement CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr