Resource Specialist

NexRep Resource Specialist

As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep's clients and their campaigns to ensure the client's performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep's client workflows and processes are adhered to by contractors providing services for them.

Essential Functions:

• Provide real time chat support to contractors while they service
• Host one on one sessions with contractors to increase performance and knowledge of the client's account
• Review performance data and provide recommendations to the Operations Manager to meet client goals
• Keep all client resources up to date
• Communicate changes from the client to contractors
• Host group sessions with contractors
• Send and reply to messages from contractors
• Review customer satisfaction data to identify trends for NexRep's clients
• Provide detail scoring information to independent contractors

Requirements

Position Requirements:

• Proficiency in Microsoft Office 365, including strong Excel skills
• Ability to collaborate effectively with other team members
• Ability to provide constructive feedback to agents
• Attention to detail
• Strong decision-making skills
• Ability to work independently

Hours/Travel:

Daytime, evening, and overnight positions available. Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client's location for business meetings may be required from time to time. NexRep will reimburse for travel expenses incurred.