IN-DOR-Inbound Call Center

SnapCode Inc

Tax Revenue Call Center Customer Service Representative (Tax Analyst)

Enjoys learning about a variety of the Department of Revenue tax procedures including tax filing and payment requirements. Provides best in class customer service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.

High school diploma/GED. Strong customer service related experience, preferably in a professional environment. Experience adhering to ethical and confidentiality requirements. Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Strong analytical ability to analyze and research tax related inquiries. Prior experience in a fast-paced call center environment. Knowledge of tax regulations. Associates or Bachelors Degree in accounting, finance, or related field.

This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.

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Vacancy posted 2 days ago

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