Director, AI-First Customer Experience & Product Analytics
ALTANA
Altana is seeking a Director of Customer Experience and Product Analytics to enhance the customer journey across its AI-powered product network. This role involves owning the entire customer lifecycle, from onboarding to expansion, ensuring a seamless experience for diverse stakeholders. The ideal candidate will have robust experience in product management and customer success, utilizing data-driven insights to shape product roadmaps and improve user satisfaction. Benefits include flexible time off and comprehensive health packages. #J-18808-Ljbffr
$231.5k - $272k
...Department Product Compensation:... ...education, professional experience, and location. The... ...systems for streaming, analytics, and serving. Each... ...views that power AI agents, dashboards... ...native, streaming-first architecture. You'... ...it. Work with customers and design...SuggestedFull timeRemote work$220k - $260k
...Technical Solutions Director, Salesforce... ...serve their customers. We help unlock... ..., and customer experience with agile engineering... ...designing the products and services... ...'s what your first 100 days would... ...Develop and refine AI-enabled... ...performing teams. ~ Analytical and curious...SuggestedRemote work$107.5k - $188.4k
...Lead Technical Product Manager – Agentic AI is an impactful... ...Reporting to the Director of Innovation, you... ...that delivers customer value incrementally... ..., run lean experiments, and ship high-value... ...user feedback, analytics, and support signals... ...Problem-first, customer-obsessed...SuggestedWork at officeRemote work$79.9k - $166.1k
...OCI) is seeking an AI native, self-... ...and fast-paced data analytics team. As a Technical... ...for OCI’s largest products and programs. This... ...business for building custom analysis and... ...years of relevant experience ~ Some technical... ...annually for the first three years of employment...SuggestedTemporary workFlexible hours$115.4k - $251.6k
...to meet evolving customer needs. We are building... ..., industry-first project will enable... ...Senior Principal Product Manager, you will... ...bring ~10+ years' experience in product management... ...leadership. ~ Strong analytical, decision-making,... ...care. And with AI embedded across...SuggestedTemporary workWork experience placementWorldwideFlexible hoursShift work$129.6k - $144k
...disciplines, we combine our experience and expertise to... ...-changing businesses, products, and services from the... ...especially in Sales and Customer Success technology,... ...SalesLoft, etc.), BI, Analytic & Recommendation Technologies... .... The first-year base compensation...Part timeWork at officeLocal areaHome office- ...Description Join Takeda as a Director, Predictive Analytics and AI out of our Cambridge, MA... ...deployed in compliant, production‑ready environments with... ...data‑driven patient and customer segmentations. Advance predictive... .... 10+ years of hands‑on experience in AI/ML modeling, with...Work at officeLocal areaNight shift
$128.9k - $226.05k
...Lead Technical Product Manager - UpToDate... ...with responsible AI to build products... ...and ensuring early experiences translate into meaningful... ...combines strong analytical rigor with... ...marketing, sales, and customer success to streamline... ...friction from first touch through activation...Work at office$155k - $210k
...ecobee introduced the world's first smart Wi-Fi thermostat to... ...sustainable, cleaner energy products poised to revolutionize the... ...deliver a seamless, high-value customer experience. Our Smart Security business... ...disciplines. ~ Highly analytical and structured thinker, with...Temporary workWork experience placementWork at officeRemote workFlexible hours$231.5k - $272k
...Department Product Compensation:... ...education, professional experience, and location. The... ...bets that balance customer connectivity needs... ...output ~ Strong analytical foundation: can model... ...~ Practices AI-native product management... ...Terraform, API-first and infrastructure...Full timeRemote work$164k - $221.8k
## Associate Director, Advanced AnalyticsUnited StatesApply... ...Commercial Data and Analytics team and help build a product-driven engine that turns... ...business impact. As part of Customer Experience and Innovation, you will... ...and documentation.* Use AI tooling to increase...Full timeTemporary workLocal areaFlexible hoursShift work$184.11k - $216.6k
...serves as a strategic bridge between R&D, Product, and IT organizations, providing... ...compliant, scalable, and optimized for user experience Drive standardization, data governance,... ...), data lakes, data mesh, and advanced analytics/AI/ML pipelines Proven experience...- ...lightning-fast builder who thinks from first principles and thrives on turning novel ideas into polished, production-ready software. You have the technical depth to architect distributed AI pipelines, the curiosity to experiment with new models and frameworks, and the...
$158k - $217k
...Collaborates with marketing product managers, omnichannel (OCE) team... ...solutions using advanced analytics and machine learning techniques... ..., predictive algorithms, and AI-powered tools to assist in resource... ...Develop patient journey experience to understand how key...Temporary workLocal area- About Accenture Song - Customer Technology, Commerce Accenture... ...intelligent customer experiences. We integrate commerce... ...technology, and AI-powered decisioning to... ...foundations across customer, product, transaction,... ...Architect event‑driven, API‑first, cloud‑native AI systems...Live inWork at officeLocal area
$111.2k - $126.9k
...Sr. Associate, Product Manager – Model Analytics & Forecasting Capital One’s Finance Product & Data Solutions... ...desks to understand user & end customer pain points and desired outcomes from... ...Qualifications Bachelor’s degree or military experience. At least 1 year of product...Full timePart timeLocal area- ...Datalign Advisory has five AI-powered solutions... ...looking for a Principal Product Manager, IC (Technical)... ...to every layer of the experience. Consumers can explore... ...consumer experience from first interaction through advisor... ...backwards from the customer, writing docs before writing...Work at officeDay shift
$160k - $180k
...a Cambridge, MA based AI software development platform... ...autonomously building custom software to unlock the... ...requirements into production‑ready code with an... ...competitors Required Experience 6+ years of B2B content... ...media platforms, and analytics dashboards (Looker, Amplitude...Immediate start- ...seeking an experienced and passionate Staff Product Manager, AI to join our dynamic product team to... ...in shaping the future of the member experience offerings by leveraging AI to provide... ...-driven Decision Making: Utilize data analytics and insights to make informed decisions...
- Confluent is seeking a Staff Product Manager to own the vision and strategy for their streaming analytics engine. This role requires expertise in real-time analytics, data infrastructure, and strong technical judgment. The successful candidate will collaborate with engineering...Remote work
$190k - $230k
...Dynatrace is seeking a Director, ServiceNow Platform to lead a new AI-first IT organization focused on building a scalable service delivery platform. This... ...ideal candidate will have extensive IT leadership experience, particularly in ServiceNow programs. Responsibilities...Remote work- ...description Digitas is the Networked Experience Agency, built on the vision that... ...all kinds. Overview Associate Director, Digital Product Management - AI Customer Solutions Digitas is seeking an... ...lifecycle. Excellent analytical, creative problem‑solving, and critical...Temporary workWork experience placementFreelance
- ...Job Title- Technical Product Development Manager Location... ...solutions ranging from: custom development, software implementation, data analytics, and machine learning/AI integrations. We are a one-... ...industry-leading customer experiences. • Lead the creation of automated...Remote work
- ...Senior / Principal Technical Product Manager For Agentic Ai ToolsGroup is a global... ...opportunity to shape a first-of-its-kind product area inside... ...production systems that customers trust. Product... ...and regression Own PRDs, experience flows, instrumentation, and...Shift work
$83.43k - $222.48k
...ensuring that engineering, analytics, and business... ...reports to our Lead Director, Digital Product, within the technology... ...years of professional experience, including 5+ years in... ...or delivery context. AI/ML program exposure and... ...teams reflect the customers, patients, members and...Full timeLocal area$148.5k - $214.5k
Sanofi is seeking a Product Owner for Patient Intervention in Cambridge, MA to help transform... ...by leading digital solutions involving AI and analytics. The role involves collaborating with... ...background in product management with experience in AI/ML, excellent communication...$112.29k - $172.03k
Associate Director, Digital Product Management - AI Orchestration Digitas is seeking a skilled and motivated professional... ...Strategy, Data, Analysis, Media, Experience Design, Project Management, Social... ...ideation to launch. Excellent analytical, creative problem‑solving, and...Temporary workFreelanceFlexible hours$148.5k - $214.5k
Job title: Product Owner, Patient Intervention Location... ...intelligence (AI) and machine learning (... ...skilled and experienced analytics and AI/GenAI/Agentic AI... ...through becoming an AI-first organization. This includes... ...reporting solutions. Experience with Pharmaceutical brand...Local area- ...Sanofi is seeking a Director, US Advanced Analytics - General Medicines and Vaccines to lead the development of a best-in-class analytics team.... ...efforts. The ideal candidate will have over 10 years of experience in data analytics and advanced qualifications in data science...
- ...Technical Product Manager – GxP Software Systems (Drug Discovery... ...solutions ranging from custom development, software implementation, data analytics, and machine learning/AI integrations. We are a one-... ...technical program management experience in biopharma technology....Contract workWork at officeRemote work1 day per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, AI-First Customer Experience & Product Analytics. Be the first to apply!
- customer service project manager Boston, MA
- director customer relationship management Boston, MA
- customer retail manager Boston, MA
- bilingual customer service manager Boston, MA
- insurance customer service manager Boston, MA
- manager customer success team Boston, MA
- sales customer service manager Boston, MA
- customer onboarding manager Boston, MA
- manager customer experience Boston, MA
- senior customer service manager Boston, MA

