Guest Relations Advisor

Benefits/Perks Competitive Compensation Free IR Sauna Membership SNØ Shower Membership Perspire Sauna Studio gear and swag bag Invites to industry and community branded events Break room snacks and team nights Fun, upbeat and collaborative working environment Flexible scheduling and work/life balance LinkedIn+ Development Classes Fast-growing company that promotes from within Path to more hours and advancement Part of Something Bigger (expanding to three Brooklyn locations) About Us: Perspire Sauna Studio Downtown Brooklyn is on a mission to bring the benefits of infrared saunas to one of New York's most exciting and fastest-growing neighborhoods. This is a brand-new location — the first of its kind in the area. Be a Founding Employee: Get in on the ground floor. You'll play a pivotal role in shaping our culture, processes, and future success from day one. Our culture is rooted in personal integrity, elevated hospitality, genuine connection, and accountability. We are looking for an empowered, highly organized part-time (25-30 hours weekly) Guest Relations Advisor who leads with energy and takes real pride in the team and space they're a part of. Job Summary Are you passionate about health and wellness? Are you naturally confident, self-motivated, results-oriented and outgoing? If so, you need to join the member service team at our upscale sauna studio in Downtown Brooklyn! Here’s what you’ll be asked to do: Sell with Conviction: Confidently present the science-backed benefits of Infrared Saunas, and upsell memberships and sauna packages to drive recurring revenue and long-term brand loyalty Build Relationships and Convert Leads: Engage in proactive community outreach and respond to inquiries to book new members Lead Tours: Conduct immersive, high-touch studio tours for prospective guests Know Your Guest: Review guest profiles, preferences, and histories prior to arrival to prepare personalized welcomes and tailored amenities Guide the Experience: Help guests navigate services with expert knowledge; Customize their sessions, services, enhancements, and wellness packages to align with their specific goals Represent the Brand: Act as a face of the brand at off-site activations (e.g. like-minded wellness oriented businesses, luxury hotel partnerships, or pop-up trunk shows, etc), engaging potential clients and booking future appointments Support the Team: Function as a member of the studio team through miscellaneous tasks and daily operations including sales and back-of-house duties Own the Floor: Curate and maintain a flawless front of house environment that reflects our luxury brand standards Turn Rooms with Care: Promptly turn over sauna rooms between guests ensuring proper housekeeping standards are met and prepped for the next appointment Sweat the Small Stuff: Process towel shipments and maintain cold towel process, and create towel bundles for guest accessibility Set the Scene: Maintain pristine, visually stunning retail displays and event setups that reflect the studio's brand standards Here’s why you want to work here: People First: We are building a business that reflects the life we want to live—one grounded in purpose, not burnout. Happy employees make happy guests, so we treat our team members exceptionally well Continued Growth: We’ll provide access to LinkedIn+ development classes and invest in your growth along the way Promoting from Within: You'll have a direct path to a leadership role as the portfolio grows Complimentary Sauna Access: This is your studio too Here’s what you need to bring to the table: Hospitality Experience: 3+ Years in a high end spa, hotel, retail or related hospitality field required Sales Skills: Proven experience working in an environment with KPIs, sales goals and consultative upselling Warm and Attentive Presence: Experience within a proactive high-touch environment where recommendations are seamlessly woven into the guest experience Heart and Energy: A genuine desire to promote positivity and provide exceptional service Clear Communication: Exceptional written and verbal communication skills with sharp attention to detail, prior experience with internal reporting and familiarity with Google Suite is a plus Active Listening: Strong ability to listen intently, capture intricate guest preferences and document details thoroughly to ensure zero communication gaps Proven Track Record: A verifiable history of excellent attendance and prior sales experience Team-First Attitude: A consistently awesome team-player attitude Flexible Availability: Evening and weekend availability is a must