Account Manager

Account Manager

B2B Sales Order Management Manufacturing Sales Operations

Chandler AZ Full-Time Onsite

MondayThursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM

Also searched as : Customer Operations Associate Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Inside Sales Coordinator Client Services Coordinator Sales Support Specialist Inside Sales Specialist

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About Zippertubing

The Zippertubing Company is a privately held American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 4050 employees were large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact.

Our customized cable protection wire harness and engineered shielding solutions support mission-critical applications across Aerospace Defense Medical Automotive Space and Industrial markets. Every solution we manufacture is designed specifically to meet our customers unique requirements.

At Zippertubing innovation collaboration and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems building relationships and contributing to a team where every role matters.

Position Summary

The Account Manager plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.

Rather than working in a traditional call center environment youll coordinate complex customer orders collaborate with Engineering Production Quality Shipping and Sales teams and ensure every order is accurate before entering into production.

This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment.

Success in this role requires strong organization attention to detail critical thinking and the ability to manage multiple priorities with confidence.

What Youll Do

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries via phone email live chat and in person.
• Account Development by identifying cross-selling opportunities and driving product adoption.
• Build trusted relationships by providing responsive professional service.
• Keep customers informed throughout the order lifecycle.

Order & Account Management

• Prepare review and process customer quotes and sales orders.
• Verify order accuracy including pricing quantities specifications and shipping requirements.
• Manage order revisions cancellations returns (RMA) and customer requests.
• Coordinate payment processing and customer documentation.

Cross-Functional Coordination

• Partner with Engineering Technical Sales Production Quality Shipping and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
• Communicate changes and priorities across departments.
• Assist with government solicitations and customer-specific requirements when applicable.

Systems & Process Management

• Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
• Monitor open orders and proactively resolve issues before they impact delivery.
• Identify opportunities to improve processes and enhance the customer experience.
• Maintain organized documentation and records.

What Makes Someone Successful

The ideal candidate:

• Enjoys solving problems and finding solutions.
• Takes ownership of customer issues until theyre resolved.
• Thrives in a structured detail-oriented environment.
• Learns new systems quickly.
• Communicates professionally with both customers and internal teams.
• Works well independently while collaborating across departments.
• Enjoys balancing multiple priorities in a fast-paced environment.

Qualifications Required

• Associate or Bachelors degree in Business Communications or a related field preferred. Equivalent combinations of education professional training and relevant work experience will also be considered.
• 4 years of experience in one or more of the following:
  • Manufacturing Sales
  • Account Development
  • Account Management
  • Customer Operations
  • Customer Success
  • Account Coordination
  • Order Management
  • Customer Service (B2B)
  • Sales Support
  • Manufacturing Customer Support
  • Client Services
• Experience using CRM and/or ERP systems in a professional environment.
• Strong Microsoft Office skills including Outlook Excel and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Demonstrated problem-solving and critical-thinking abilities.

Preferred

• Experience supporting manufacturing industrial aerospace medical device electronics or engineered products.
• Experience with Microsoft Dynamics or similar ERP systems (SAP Oracle Epicor NetSuite Infor etc.).
• Experience supporting customized or engineered-to-order products.

Benefits

• Medical Dental Vision
• Flexible Spending Account
• 401(k) with Company Match
• Company-Paid Life & AD&D Insurance
• Paid Parental Leave
• 80 Hours Vacation
• 48 Hours Sick Time
• Stable Full-Time Schedule
• Employee Referral Program

Schedule

Full-Time Onsite

MondayThursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM Off most Saturdays and Sundays

Compensation

Salary is based on experience qualifications and skills demonstrated.

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Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The position involves sitting talking and hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however some filing is required. This would require the ability to lift files open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies up to 24 pounds.

Zippertubing is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Zippertubing will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing encourages applicants of all ages.

**Direct Applicants Only:** The company is handling all recruitment for this position internally. Third-party recruiters or staffing agencies are asked to refrain from contacting the company at this time. Unsolicited submissions will not be considered.

For more information about Zippertubing please visit our website:

• Zippertubing uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time

Required Experience:

IC