Water Damage Restoration Manager

Job Description

Job Description

Overview

Southeast Restoration Group (SRG), a faith-based company, is seeking a Water Damage Restoration Manager to lead our dedicated restoration team. In this leadership role, you'll play a critical part in our mission to Restore Lives and Repair Property .

You will oversee water damage restoration operations, guide teams through emergency response situations, and set the standard for operational excellence, customer service, financial performance, and team development. This position is ideal for an experienced restoration leader who is passionate about developing people, delivering exceptional customer experiences, and driving business results.

This role offers a competitive base salary plus profit-based incentives , along with a company vehicle or vehicle allowance .

Your Impact: Key Responsibilities

Team Leadership & Development

• Set clear expectations, coach for growth, and hold team members accountable to performance standards.
• Develop and mentor technicians and Project Managers, equipping them to serve customers with skill, compassion, and professionalism.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.

Operational Oversight & Project Excellence

• Manage the full lifecycle of water damage restoration projects , from emergency response through final documentation and job closeout.
• Ensure timely, high-quality project execution in accordance with IICRC standards, industry best practices, and SRG protocols.
• Support Project Managers and field teams in resolving operational challenges and delivering successful outcomes.

Financial and Strategic Performance

• Oversee departmental performance, including budgeting, forecasting, job costing, revenue growth, and profitability.
• Analyze operational and financial data to drive informed decisions and achieve business objectives.
• Ensure resources, labor, and equipment are deployed efficiently to maximize performance and results.

Customer Experience & Communication

• Support Project Managers in delivering an exceptional customer experience during times of crisis.
• Ensure customers remain informed, cared for, and confident throughout the restoration process.
• Strengthen relationships with customers, insurance partners, vendors, and referral sources.

Emergency Response Readiness

• Coordinate and support after-hours emergency response and catastrophe (CAT) event operations.
• Ensure readiness across personnel, equipment, vehicles, and vendor relationships.
• Lead response planning efforts to support rapid mobilization during large-loss and catastrophic events.

Systems & Documentation

• Demonstrate excellence in using business systems such as PSA, Xactimate, XactAnalysis, and Concur.
• Ensure all project documentation is accurate, complete, timely, and aligned with company standards.
• Drive consistency in documentation practices to support compliance, claim resolution, and profitability.

Qualifications

• 3+ years of management experience in water damage restoration, restoration services, or construction operations .
• IICRC WRT certification required; additional certifications such as ASD, AMRT, FSRT, and/or CDS preferred.
• High school diploma or equivalent required.
• Strong knowledge of water damage restoration , emergency services operations, drying principles, and restoration industry best practices.
• Familiarity with fire and mold restoration services preferred.
• Proven experience with budgeting, forecasting, job costing, and financial decision-making.
• Experience leading emergency response operations and managing CAT event response efforts.
• Proficiency with restoration industry software including PSA, Xactimate, and XactAnalysis.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Must be at least 21 years old and able to pass a DOT physical.

Compensation & Benefits

• Competitive Base Salary and Incentive + Location Profit-Based Bonus Incentive Program
• Company Truck or Vehicle Allowance
• Full Health Benefits: Medical, Dental, Vision, Disability, and Life Insurance
• Safe Harbor 401(k) with 4% Company Match
• Paid Time Off Package, Including:
  • 12 PTO Days your first year
  • 9 company holidays
  • Birthday Off Every Year
  • 5 Paid Mission Trip Days
• Certification and Industry Training Reimbursement
• Leadership Development and Career Growth Opportunities
• Opportunity to Make a Meaningful Impact in a Growing, Faith-Driven Company

Ready to Lead When It Matters Most?

Join a team committed to excellence, compassionate service, and restoring lives in the moments customers need us most. Apply today and help lead Southeast Restoration Group's water damage restoration operations while developing the next generation of restoration professionals.