Business Process Analyst

Job TitleBusiness Process Analyst IJob DescriptionCLASSIFICATION: Exempt SECURITY CLEARANCE REQUIREMENT: Secret PAY RANGE: $60,000 - $68,000 LOCATION: 600 19th Street NW, Washington, DC 20006 (Passport Headquarters) WORK HOURS/DAYS: 8am-4:45pm/Monday-Friday REPORT TO: Contract SupervisorThe Business Process Analyst I shall evaluate business processes and workflows, making practical recommendations for process improvements, and assisting with the implementation and validation of any process changes.EDUCATION/EXPERIENCE REQUIRED:Bachelor's Degree and three (3) years of experience; or six (6) years of experience in business process reengineering, statistical data analyst.Proficient in utilizing a variety of Microsoft office software (i.e., Word, PowerPoint, Excel, Visio and Outlook.)Demonstrated advanced level experience in MS SharePoint and MS Access.Experience with change management techniques that facilitate adoption of new or revised work processes.Experience with statistics, data analysis, data driven computation.QUALIFICATIONS:Excellent written and oral communication skills to draft analytical reports and white papers, communicate with management, conduct data collection interviews, and present results, conclusions, and recommendations.Strong technical business process analysis and interpersonal skills.Ability to extract and analyze data, patterns, and related trends, with the subsequent ability to synthesize the data into information consumable by Senior Management decision makers.Strong knowledge of, or ability to quickly learn, passport application acceptance policies and procedures.Ability to handle Sensitive But Unclassified (SBU) and personally identifiable information (PII) with discretion.DUTIES/TASKS:Conduct comparative process assessments across locations in order to identify opportunities for increased standardization, knowledge transfer of best practices, and potential workload sharing.Collect, monitor, and analyze process metrics to identify trends and opportunities for potential improvement.Complete projects that require data mining, analysis, and presentation.Focus on solutions, dive into projects, and quickly identify drivers in the data.Identify relevant trends, do follow-up analysis, prepare visualizations.Develop dashboards to track remediation of issues.Design and execute business process improvement studies.Ability to travel domestically (and potentially internationally) to attend workshops and shadow facility inspections.