Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues for both company and customer owned equipment. The technician will directly interface with customers and may work across multiple systems, locations and customers. Responsibilities Create and maintain a safe working environment and culture within the organization Take care of company property Demonstrate high impact culture through innovation, accountability and empowerment Function effectively in a team environment Work with minimal supervision Work independently Requirements Some travel required 20%-80% travel depending on division & location (overnight stays, away from home) Driving Requirements Ability to obtain and maintain privileges to drive a company vehicle Driver Application for Employment Motor Vehicle Report (MVR) Forms: Driver Disclosure and Release Employee Applicant Drug and Alcohol Statement FMCSA Certificate of Awareness Driver Certificate of Violations Driver Statement of On Duty Hours Road Test Copy of Driver’s License Copy of Medical Certificate PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS High Impact Behaviors Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration, work well with others, contribute to team goals, and recognize that diverse perspectives can lead to better solutions. Results Driven Performance: High performing professionals focus on delivering results, set high standards for their own performance, and are committed to achieving objectives efficiently and effectively. Education & Experience Requirements HS diploma or equivalent Capable of obtaining a CDL, class A or B with applicable endorsements Preferred May have industry specific license(s) Experience Requirements Ability to obtain all required customer clearances (TWIC, DISA, etc.) Ability to obtain DOT Medical card Clean driving record Work experience preferred 2 to 5 years of technical work experience including industrial or commercial process water experience Skill Requirements Electrical, mechanical, diesel, fusion experience depending on business unit Work without direct supervision Technically sound Experience with Microsoft Office including smart devices Must have customer service experience Demonstrates critical thinking and troubleshooting ability Synthesizes technical information and communicates it clearly Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation #J-18808-Ljbffr