Gift Operations Specialist
Full-time
Saint Paul's Outreach
The Gift Operations Specialist is at the heart of receiving and stewarding the donations that make SPO's mission possible. This person will be responsible for gift processing and related communication with donors and mission staff regarding donations and records, as well as assisting with aspects of database management and reporting. The ideal candidate will be detail-oriented, organized, and have a passion for delivering outstanding service to our faithful and generous donors, mission staff, and Advancement team members. Responsibilities: Gift Processing:
- Process donations including online, automated, checks, stocks, pledges, and other.
- Prepare giving data for Finance
- Track and follow up on pledges and pledge receivables
- Work with Database Manager to document and refine processes and protocols for gift processing
- Monitor the Gift Operations email account
- Answer phone calls and return voicemails to donors
- Work with donors to maintain accurate records regarding contact information, giving methods, and giving history
- Support mission staff when questions arise regarding donors and incoming gifts
- Maintain mission staff data in the DonorElf system and work with MPD supervisors to address issues that may arise
- Work with the Gift Operations team and MPD leadership to revise protocols as needed
- Support mission staff MPD on-boarding and off-boarding
- Assist in database maintenance through regular data cleanup processes
- Attend regular training and maintain up-to-date knowledge for database systems
- Support SPO Missions team with data entry, gifts processing, and reports as needed
- Support Events team with data entry, gifts processing, and reports as needed
- Assist with various report and data requests as needed
Vacancy posted 1 day ago
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