IT OPERATIONS AND COMPLIANCE SPECIALIST

Job Description

Job Description

About Renu Robotics:

At Renu Robotics, we harness cutting-edge autonomous technology to deliver safe, sustainable, and efficient vegetation management.  We are revolutionizing land maintenance by reducing environmental impact, improving safety and efficiency, and empowering industries to manage natural growth with precision and care.

We foster a culture of innovation, collaboration, and integrity. By encouraging curiosity and valuing diverse perspectives, we empower our team to push boundaries, solve real-world problems, and redefine what is possible in robotics technology, while learning from every blade of grass we cut.

Job Title: IT Operations & Compliance Specialist

Position Summary

We are seeking a highly organized and technically capable IT Operations & Compliance Specialist to support and scale our internal IT function. Reporting to the Head of IT, this role has three critical areas: end-user IT support, compliance operations, and SharePoint administration.

The ideal candidate will be hands-on, process-driven, and comfortable operating across both technical support and compliance environments. This role is essential to maintaining day-to-day IT operations while enabling IT leadership to focus on strategic initiatives and ensuring the organization remains audit-ready for frameworks such as CMMC Level 2 and ISO/IEC 27001.

Key Responsibilities

1. Desktop Support & End-User IT Operations

• Serve as primary Tier 1 helpdesk support for all internal users
• Manage onboarding and offboarding processes (account setup, device provisioning, access management)
• Troubleshoot hardware, software, and access issues across systems and applications
• Maintain IT asset inventory and device lifecycle management
• Develop andmaintainsupport documentation and internal knowledge base
• Monitor and report on ticket trends, response times, and resolution SLAs

2. Compliance Operations (CMMC L2 & ISO 27001)

• Under the direction of the Head of IT, manage thelifecycle of IT and security documentation, includingbut not restricted topolicies, procedures, and SOPs
• Maintain control mapping and alignment across compliance frameworks
• Collect, organize, andmaintainaudit evidence and supporting artifacts
• Track compliance requirements, gaps, and remediation efforts
• Support internal audits and coordinate external audit readiness
• Partner with IT leadership to ensure continuous control monitoring and improvement
• Providemonthly reports to theExecutive Management teamon complianceprogress

3. SharePoint & IT Systems Administration

• Work with Executive managementand the Head of ITon the overall documentation structure.
• Administer SharePoint as the system of record for IT and ISMS documentation
• Design and manage document libraries, permissions, version control, and governance structure
• Implement andmaintainworkflows using Microsoft Power Platform (Power Automate, Forms, etc.)
• Ensure securerole- basedaccesscontrolsand proper information classification aligned with compliance standards
• Build andmaintaininternal IT knowledge base and self-service resources

Qualifications

Required

• Bachelor’s degreeinComputer Science,InformationSystemsor related field, Masters-levelPreferred
• 3–6 years of experience in IT support, systems administration, or IT operations
• Hands-on experience with Microsoft 365 (including SharePoint administration)
• Experience supporting end users in a helpdesk or desktop support environment
• Strong organizational and documentation skills
• Familiarity with IT security and compliance concepts
• Must be authorized to work in the US
• Must be willing to relocate

Preferred

• Experience supporting or working within CMMC Level 2 and/or ISO/IEC 27001 environments
• Experience with audit preparation, evidence collection, or control mapping
• Familiarity with Power Platform (Power Automate, Power Apps)
• Experience managing IT knowledge bases or internal documentation systems

Key Competencies

• Highlyeffective verbal and written communicationskills
• Strong problem-solving and troubleshooting skills
• Ability to manage multiple priorities and work independently
• Detail-oriented with a focus on process consistency and documentation accuracy
• Effective communication skills with both technical and non-technical users
• Continuous improvement mindset

Why This Role Matters

This role is critical in bridging day-to-day IT operations with long-term compliance and security objectives. By owning foundational IT processes and compliance operations, this position enables the broader IT organization to scale efficiently and operate with reduced risk.