Client Service Representative
Trane Limited
- # Client Service Representativeتقديمremote type: أعطِ الأولوية للتواصل مع العملاء. وعند عدم التفاعل المباشر مع العملاء، تعاون مع زملائك في المكتب.locations: تشيسابيك، فيرجينياtime type: دوام كاملposted on: تم النشر اليومjob requisition id: JR-10185كن جزءًا من مهمتنا! بصفتنا روادًا عالميين في ابتكار حلول مناخية مريحة ومستدامة وفعالة للمباني والمنازل ووسائل النقل، تقع على عاتقنا مسؤولية وضع كوكب الأرض في المقام الأول. بالنسبة لنا فيترين تكنولوجيز، ومن خلال أعمالنا بما في ذلكترينوثيرمو كينجالاستدامة ليست مجرد طريقة نمارس بها أعمالنا، بل هي جوهر أعمالنا. هل تجرؤ على مواجهة تحديات العالم ورؤية الإمكانيات المؤثرة؟ هل ترغب في المساهمة في صناعة مستقبل أفضل؟ إذا كانت إجابتك نعم، ندعوك للانضمام إلينا في تحدي الممكن بجرأة من أجل عالم مستدام.تعرّف على خدماتناالمزايامصمم لمساعدتك على الازدهار في العمل والمنزل.نمضي قدمًا بثقة.**أين يوجد العمل:**أعطِ الأولوية للتواصل مع العملاء. وعند عدم التفاعل المباشر مع العملاء، تعاون مع زملائك في المكتب.**What you will do:*** Responsible for customer satisfaction, retention, and growth for assigned portfolio.* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan and customer budget planning.* Responsible for responding within 24-hours to all customer inquiries and concerns.* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.* Visit customers’ sites to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.* Responsible for working with the Service Resource Coordinators to ensure the technician’s schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.* Responsible for customer Accounts Receivable communication and follow-up.* Responsible for collaboration and follow up on sales leads and quick quotes.* Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.* Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.* Provides a weekly activity plan to the Client Service Team Leader* Attends sales and customer support development trainings.* Attends sales meetings.**Other Responsibilities*** Prioritizes workload and customer requests to ensure a positive customer experience**.*** Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.* Prepares reports/correspondence and maintains files.* Schedules, participates and/or leads meetings, and project team activities.* Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.* Adheres to health and safety policy, and other requirements relating to care of equipment.* Other responsibilities as required.**What you will bring:**· Customer service experience is a plus.· Must be able to handle high-stress situations.· Must be able to communicate effectively in person, by phone and through written communication.· Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.· Proficient in Microsoft Office applications, particularly Excel and Word, in addition to Salesforce exposure.· Mathematical Aptitude· Must have a valid driver’s license and reliable means of transportation.· Able to work extended hours on occasions when required.**نطاق الراتب الأساسي السنوي أو نطاق الأجر الأساسي بالساعة**$56,936.66 - $82,809.99**نوع التعويض:**الراتب**مؤهل للحصول على الحوافز**Yes**مؤهل للحصول على عمولة المبيعات**No**إخلاء المسؤولية**نسعى لتقديم تعويضات تنافسية لهذه الوظيفة، يتم تحديدها وفقًا لمجموعة متنوعة من العوامل. سيعتمد التعويض الفعلي على عناصر مثل الأقدمية، الجدارة، الموقع الجغرافي، المؤهل العلمي، الخبرة، متطلبات السفر، والانتماء النقابي. نطاق التعويض لدينا يستند بشكل عام إلى المتوسط الوطني للبلد. بالإضافة إلى ذلك، قد تختلف المزايا حسب المنطقة، وتوجهات الأعمال، والمشاركة النقابية، وحالة الموظف.**ازدهر في العمل وفي المنزل:*** تبدأ المزايا من اليوم الأول لك ولعائلتك، بما في ذلك التأمين الصحي وبرامج العافية الشاملة التي تتضمن حوافز سخية – نحن نتجرأ على الاهتمام!* تشمل مزايا دعم الأسرة تغطية الخصوبة والمساعدة في التبني/الإنجاب عن طريق أم بديلة.* مطابقة 401K تصل إلى 6%، بالإضافة إلى مساهمة أساسية إضافية بنسبة 2%، ليصل مجموع مساهمة الشركة إلى 8%.* تشمل الإجازات المدفوعة 15 يوم إجازة، و9 عطلات مدفوعة، و3 عطلات مرنة، وإجازة مرضية، وخيارات إضافية لدعم الإجازة التطوعية وإجازة الوالدين.* فرص التعليم والتدريب من خلال برامج الشركة، بالإضافة إلى المساعدة في الرسوم الدراسية ودعم سداد قروض الطلاب.إخلاء المسؤولية: قد تختلف المزايا المقدمة اعتماداً على اتفاقيات المساومة الجماعية واللوائح المحلية أو الخاصة بالولاية. دور حساس للسلامةYesتُحدد الشركة بعض الوظائف على أنها ذات حساسية للسلامة. قد تتطلب الوظائف ذات الحساسية للسلامة اجتياز فحوصات إضافية للكشف عن المخدرات. هذه وظيفة ذات حساسية للسلامة:نحن نقدم تعويضات تنافسية ومزايا وبرامج شاملة. نحن صاحب عمل يلتزم بمبدأ تكافؤ الفرص؛ حيث سيتم النظر في جميع المتقدمين المؤهلين للتوظيف دون تمييز على أساس العرق أو اللون أو الدين أو الجنس أو التوجه الجنسي أو الهوية الجندرية أو الأصل الوطني أو الحمل أو العمر أو الحالة الاجتماعية أو الإعاقة أو حالة المحاربين المحميين أو أي حالة أخرى محمية قانونياً.
- J-18808-Ljbffr Trane Limited
Vacancy posted 1 day ago
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