Application Support Engineer

Job Description

Job Description

We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations.

Responsibilities:
• Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner.
• Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations.
• Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure.
• Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates.
• Guide end users on system functionality, recommended workflows, and effective use of supported applications.
• Coordinate with software vendors on support tickets, product updates, patches, and release-related activities.
• Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases.
• Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency.
• Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents.• 3-5 years of experience supporting SaaS-based and enterprise business applications.
• Background working in a distribution or manufacturing environment.
• Hands-on experience with application support, incident management, problem management, and change management practices.
• Familiarity with third-party software vendors, support portals, and case management processes.
• Working knowledge of WMS systems or WMS applications and related business workflows.
• Strong troubleshooting, communication, and user support skills across technical and functional issues.
• Bachelor’s degree in Information Technology, Supply Chain Management, or a related discipline preferred; equivalent experience will also be considered.