Information Technology (IT) Manager

Information Technology (IT) Manager

The Office: Manhattan Borough President Brad Hoylman-Sigal seeks an Information Technology (IT) Manager to join his collaborative, energetic, and innovative team. The IT Manager will work under the supervision of the Chief of Staff. The Role: The IT Manager is responsible for the management of the computers, printers, and telephone system within the two locations of the Manhattan Borough President's Office. This is a hands-on position that requires the candidate to have demonstrated successful skills in working in a LAN/WAN environment. The IT Manager will provide help desk support to staff, as well as monitor network performance, including software, hardware, power, and communications; work with consultants, vendors and with the City's Office of Technology and Innovation (OTI) the Citywide IT agency -- to which our network is connected and through which we receive our Internet connection -- to ensure that the network is secure; troubleshoot problems with the network and with desktop software, including maintaining security updates for operating system desktop software and security-specific software, such as McAfee and CrowdStrike; coordinate with OTI for the implementation and use of all Internet, Intranet and Extranet activities; monitor, troubleshoot and upgrade our office Internet connection and WiFi from third parties such as Spectrum on a separate internal network that is retained to provide City Charter-mandated live streaming of meetings that are hosted by and held in the office; work with OTI to connect to City-provided WiFi for access to online video meetings (for example, Zoom, WebEx). The IT Manager will also be responsible for: the performance of desktop computers and peripherals; maintain inventory of IT desktop and network equipment; liaison with outside vendors regarding the maintenance and security of our Cisco switches; research problems or errors within the networking system and subsystems; documenting all facets of the IT network operations; recommending and making necessary improvements to network configurations to achieve operating efficiencies; and performing all other duties as assigned. Required familiarity with the Microsoft Office Suite and Microsoft 365; PC hardware/software, desktop and laptop network configuration, connectivity troubleshooting, including DHCP, and DNS configurations; some familiarity with Windows Server. This position will also be responsible for monitoring and troubleshooting the VoIP telephone connections. In addition, the office has several MacBooks and iMacs for which this position will need to provide support in conjunction with the OTI Apple Support Team.