Front Desk Assistant

Job Description

Job Description

If you're a people person, this is your kind of job.

You're the first face our guests see when they walk through the door. The voice they hear when they call. The reason their visit feels effortless before their appointment even begins. At Erie's only waterfront spa, the front desk isn't a waiting room, it's where the experience starts.

We're looking for someone who genuinely likes people. Who lights up when a regular walks in. Who knows how to make a first-time guest feel like they've been coming here for years.

If your days are your own and you're ready for a part-time role that's enjoyable. You get to be social, be part of a warm team and spend your evenings and weekends somewhere beautiful. This may be exactly what you've been looking for!

The Schedule

Our core hours for this role are:

• Mondays: 3:00 PM – 8:00 PM
• Fridays: 3:00 PM – 8:00 PM
• Saturdays: 10:00 AM – 4:30 PM
• Sundays: 8:30 AM – 1:00 PM (currently every other Sunday, with potential to expand)

There is also opportunity to pick up additional shifts — including morning and daytime hours — as needs arise.

What You'll Do

Welcome every guest like they matter - because they do. The rest flows from there:

• Greet clients warmly at check-in and check-out, making every interaction feel personal
• Manage appointments, bookings, and our waitlist through our scheduling platform
• Answer calls, return voicemails, texts, and emails promptly and professionally
• Share information about services, packages, and retail products naturally - no hard sell, just genuine conversation
• Keep the reception and retail area calm, clean, organized and welcoming
• Process payments accurately and maintain daily records
• Support our practitioners so their day runs smoothly
• Handle the behind-the-scenes tasks that keep a spa flowing: supplies, toiletries, and keeping things organized

What We're Looking For

• A genuine people person: warm, friendly and comfortable striking up conversation
• Reliable and detail-oriented: you follow through and take pride in doing things right
• Comfortable with technology: scheduling systems, POS, phones, email (we will train you on our platforms)
• Cool under pressure: a busy Saturday does not rattle you
• Professional & trustworthy: we handle sensitive client information

Bonus points for:

• Experience in hospitality, healthcare, wellness, or any customer-facing role
• A natural ease talking about services and making recommendations

Why Here

• A stunning waterfront setting — this is genuinely a beautiful place to spend an evening or weekend
• A small, supportive team that genuinely appreciates you
• Your personality is the whole point — this is not a heads-down desk job
• Earn commission on retail sales — the more you connect with guests, the more it pays
• Women-owned. Practitioner-owned. 2022 Small Business Award winner.

The Details

• $8–$12/hr based on experience + commission on retail sales
• Part-time | Evenings & Weekends
• Training provided — no spa experience required
• Opportunity to pick up additional shifts as we grow

How to Apply

Submit your resume and a brief cover letter at: monacellamassage.com/careers

We review applicants on a rolling basis and will contact qualified candidates for interviews.

For over 18 years, Monacella Massage & Kinesiology has welcomed the Erie community into a space designed for deep relaxation, renewal, and genuine well-being.

Our services span professional facials, therapeutic massage, brow services, and body treatments featuring our signature Vichy shower hydrotherapy — a soothing, therapist-guided experience that pairs beautifully with scrubs and wraps for a truly elevated ritual. With a team of 10+ licensed providers and over 400 five-star reviews, we're honored to be trusted by our guests time and again.

Monacella Massage offers a peaceful waterfront workplace in Erie, PA.

Company Description

For over 18 years, Monacella Massage & Kinesiology has welcomed the Erie community into a space designed for deep relaxation, renewal, and genuine well-being.\n\nOur services span professional facials, therapeutic massage, brow services, and body treatments featuring our signature Vichy shower hydrotherapy — a soothing, therapist-guided experience that pairs beautifully with scrubs and wraps for a truly elevated ritual. With a team of 10+ licensed providers and over 400 five-star reviews, we're honored to be trusted by our guests time and again.\n\nMonacella Massage offers a peaceful waterfront workplace in Erie, PA.