Royal Caribbean - IT SUPPORT SPECIALIST

IT SUPPORT SPECIALIST FOR CELEBRITY CRUISESThe position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.BENEFITSWork in Royal Caribbean Cruises Ltd. named one of the Top-Rated WorkplacesEarn recognition and career advancement opportunitiesTravel around the WorldExperience working with more than 72 nationalitiesPermanent job with contract 6-8 months onboard followed by 60 days of vacationSave Money as you do not pay for food and accommodation on boardCompetitive salary (find out when apply)Visa fee will be reimbursed on boardMedical insurance provided during contractRESPONSIBILITIESAssembles and configures basic network components.Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).Image in-stateroom equipment for ISE/ITV.Ensures proper installation and provides first-level support for all IT-supported PC's and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies.Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician's queue.Provides after-hours support for any IT-related issue.REQUIREMENTSMinimum of six months experience in a technical user-assistance role such as a helpdesk.CompTIA's A+ and/or N+ Certification preferred.Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.Ability to conduct basic network troubleshooting (in particular; LAN's), including knowledge of standard network cabling.Associate's Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.Excellent English language levelMinimum 21 years oldNOTE: Nationalities that we can process: For additional security / background check may be required Last updated: March 15, 2024 ISMIRA Recruitment Agency