Warranty Administrator

Description


IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.


Responsibilities & Expectations:

Responsible for properly handling all warranty claims including verification of serial numbers, part numbers warranty expiration dates.

• Gather all billing and start-up documents for units involved.
• Invoice all approved warranty claims.
• Analyze manufacture policy and rates to determine billable amounts.
• Data entry into internal system for all new claims.
• Mediate with manufacturers on claims that are denied.
• Provide manufacturers with information as needed.
• Request approvals from manufacturer vendor for out of warranty issues.
• Assist TAW dealers in filing warranty claims.
• Oversee all warranty parts and parts returns.
• Provide training to new personnel relating to warranties.
• Distribute applicable manufacture service bulletins.
• Other duties as assigned.

Qualifications and Competencies:

• Associates degree or equivalent from two-year college or technical school; two years or more related experience and/or training; or equivalent combination of education and experience.
• Intermediate to advanced experience working with Microsoft Office products.
• Able to work in a fast paced, service-oriented environment.
• Must be able to meet deadlines and be detail oriented.
• Requires excellent interpersonal and customer service skills.
• Experience with time entry, billing, scheduling and light accounting preferred.
• Prior experience working in the power generation industry or industrial environment desired.

This job has no supervisory responsibilities.


You'll thrive at IPS if you...

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.


Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.


Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Pay Rate Details: [include salary/hourly rate details per state laws if applicable]


IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.


#LI-RM1

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at [email protected] . Please note that this email is to be used for accommodation requests, not general employment inquiries.