Principal Data Platform Software Engineer

Responsibilities

• Architect and design RaptorDB deployment, operations, resilience, backup, restore, replication, and failover solutions across hybrid infrastructure.
• Set technical direction, make architectural decisions, lead cross-functional design sessions, and establish reference architectures and best practices.
• Develop clean, maintainable software with automated testing, code reviews, and deployment pipelines.
• Adopt cloud-native technologies including Kubernetes and Cloud-Native PostgreSQL.
• Analyze and optimize performance, backup and restore times, recovery time objectives, and resource utilization across the database fleet.
• Respond to urgent production incidents and advise customer-facing and internal teams on database operations challenges.
• Create documentation, runbooks, and architectural decision records to scale institutional knowledge.
• Collaborate with database development, infrastructure automation, systems engineering, security, architecture, and customer support teams.

Requirements

• 12+ years of software engineering experience, including 8+ years focused on database systems, infrastructure, or cloud platforms.
• Deep expertise in database operations, operational management, and backup and restore strategies.
• Experience designing and building distributed systems with high availability, failover, and disaster recovery architectures.
• Hands-on proficiency with multiple programming languages such as Go and Python, plus strong software engineering practices.
• Experience with Kubernetes, database operators, and operating databases in cloud environments.
• In-depth Linux knowledge and excellent technical problem-solving skills.
• Experience co-architecting and co-designing solutions across organizations and setting technical direction in collaborative environments.
• Strong communication skills for explaining complex technical concepts to engineering and non-technical audiences.
• Experience integrating AI into work processes, decision-making, or problem-solving using AI-powered tools, automated workflows, or AI-driven insights.
• Background in open-source databases is a plus.

Benefits

• Base pay of $240,100–$420,200, plus equity when applicable and variable or incentive compensation.
• Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
• Flexible work persona within ServiceNow’s distributed work model; the role is a regular employee position in North America and Canada.