Service & Parts Manager - Independent Used Car Dealership

Service & Parts Manager

Youngstown Drive Co. - Poland, Ohio
Employment Type: Full-Time
About Us

Youngstown Drive Co. is a locally owned, pre-owned vehicle dealership committed to providing exceptional customer experiences and reliable vehicles at affordable prices. We pride ourselves on operating with honesty, integrity, and a hands-on approach to helping our customers and community.
Position Overview

We're looking for a Service & Parts Manager to join our startup team and help shape the foundation of our service operation. This position is responsible for coordinating between customers, technicians, and the sales team to ensure efficient, transparent, and high-quality service experiences.

The ideal candidate will be proactive, organized, and comfortable wearing multiple hats in a growing dealership environment.
Key Responsibilities

• Manage a small team by creating schedules and supervising all work performed
• Write detailed repair orders for technician diagnosis and repair of internal vehicles
• Communicate technician findings, recommendations, and estimates clearly and professionally
• Order, receive, and track parts for repairs and internal reconditioning work
• Coordinate repair timelines and priorities with technicians and the Sales Manager
• Maintain accurate service and parts records in the DMS system (Autosoft experience preferred)
• Track and schedule pickups for used fluids and scrap parts
• Monitor work in progress and follow up to ensure timely completion
• Maintain a clean and organized parts and service workspace
• Proactively identify process improvements and assist in developing standard operating procedures as the department grows

Qualifications

• Experience: Minimum 2 years in a dealership service or parts role required
• DMS Knowledge: Autosoft experience is a plus
• Skills: Excellent communication, organization, and multitasking abilities
• Mindset: Self-motivated, proactive, and able to work independently in a startup-style environment
• Attitude: Positive, customer-focused, and eager to contribute to a growing business

Why Join Youngstown Drive Co.

• Be part of a new dealership from the ground up
• Opportunity for growth and advancement as the business expands
• Supportive leadership team focused on integrity, teamwork, and results