Customer Success Agent

BMUSA-Interbond Corp of America, 3200 SW 42nd Street, Fort Lauderdale, Florida, United States of America Job Description Posted Friday, June 12, 2026 at 4:00 AM | Expires Thursday, August 13, 2026 at 3:59 AM We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose. Summary: To pleasantly greet the general public online or over the phone, offer proper information about the products and services offered by BrandsMart USA and BrandsMart Service Company; sell and explain the merchandise BrandsMart USA offers to the satisfaction of the customer; sell and explain extended service plans to the satisfaction of the customer; strive to continuously improve knowledge of the products sold by BrandsMart USA; strive to improve knowledge of the competition, maintain store displays, and complete shopping reports as required. Duties and Responsibilities: Greet Customers online or over the phone. Sell the merchandise provided by the Company in accordance with the current pricing policy for that item. Sell and accurately explain the service contracts offered by BrandsMart USA. The service contract must be added to a sales invoice accurately. Maintain a high level of product knowledge in his/her assigned department. This includes, but not limited to, attending training sessions both Company sponsored, and manufacturer sponsored. Must be aware of competition, the policies of major competitors, the price levels offered by major competitors and the assortment offered by major competitors. Some salespeople may be assigned to complete shopping reports on specific competitors as required by store management. Required Education, Experience, and Certifications: Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements. A minimum of three years prior experience in the retail industry, preferably in a customer contact area. Current BrandsMart USA employees will be given preference. When a facility is in an area where a language other than English is necessary, fluency in that language will be considered a required skill. Required Skills and Competencies: Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests and similar written materials. Basic English language writing skills for completion of orders, request (inter Company and faxed requests) and other necessary correspondence as may be required. Fluency in spoken English (or other language as may be required for one specific location) for communication with customers sufficiently to be understood and be able to accurately comprehend responses. Basic math skills, including multiplication, addition, subtraction, and division, necessary to verify amounts and costs of merchandise and quantities as may be required. Occasionally the ability to grasp, lift or otherwise move goods weighing up to twenty-five pounds. Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers, and customer inquiries. Minimum typing speed of at least 20 words per minute with no errors is required. BrandsMart Total Rewards Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Pay on Demand Benefits vary based on full- and part-time employment status. About BrandsMart At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today. BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact View email address on click.appcast.io. BrandsMart is an Equal Opportunity Employer. BMUSA-Interbond Corp of America, 3200 SW 42nd Street, Fort Lauderdale, Florida, United States of America #J-18808-Ljbffr