Talent and Engagement Director

Reports to: Operator Owning the Talent portion of Chick-fil-A’s Five Critical Success Factors by sourcing top tier talent, engaging in growing a positive and engaged culture, and building systems to ensure that team members are trained in alignment with our Core Values. Responsibilities: Develop a training plan for both FOH and BOH and tracking new team member progress. Create Pathway training plans that are executed by new hires at the start of their time here–work with Talent Coordinator on this. Connecting and leading trainers to make sure the new hire experience is world class and following Pathway Standards. Gather Team Member feedback to identify ways to improve morale and engagement. Responsible for the first 30 days of a New Hire’s journey–from hiring to 30 day evaluation. Ensure all promotions have proper training (Trainers, Team Leaders, Coordinators) Maintain records of recognitions, milestones, and celebrations. Holding voting and connecting with Marketing Coordinator to post the Team Member of the Month. Create TMOTM celebration package, within agreed upon budget with the Executive Director and Operator. Make and share training schedule with Team by Friday the week prior to training taking place. Prepare for Limited Time Offerings a week before launch, including training Team. Plan and oversee weekly Pathway retraining for existing talent. Conducting all first round interviews. Serving as a positive example to all Team Members at all times. Performance Indicators: Food Safety Score of 1 SmartShop 90+ Labor in top 33% OSAT in Top 20% 45 Fully training Team Members 5 Shift Leaders in both FOH and BOH Expectation: Up to 5 hours a week dedicated to talent and planning as needed. Being present in Operations a minimum of 30 hours a week. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr