Enterprise Service Desk Manager

Role Overview Join MANTECH as an Enterprise Service Desk Manager to lead a team in resolving complex incidents, developing knowledgebase articles, and improving service desk processes. The role requires extensive knowledge of enterprise systems and applications, as well as exceptional communication and leadership skills. What You Will Do Serve as a primary escalation point, offer technical guidance, and lead the development of knowledgebase articles and training materials. Conduct trend analysis, identify recurring issues, and recommend strategic solutions to enhance service delivery. Why It Might Be a Fit This role is suitable for a motivated and customer‑oriented individual with 7+ years of experience in IT, including 5+ years of experience in a position‑specific role. The ideal candidate will have a deep understanding of operating systems, expertise in troubleshooting, and knowledge of ITIL‑informed processes. Requirements HS diploma or relevant bachelor's degree 7+ years of experience in IT, including 5+ years of experience in a position‑specific role Deep understanding of operating systems (e.g., Windows, macOS, Linux) Expertise in troubleshooting hardware, software, and network problems Proficiency in using remote support tools and ticketing systems Knowledge of ITIL‑informed processes and best practices Experience with enterprise applications and systems (e.g., Active Directory, Microsoft 365, cloud services) Benefits Health insurance Retirement plan Paid time off Professional development opportunities #J-18808-Ljbffr