Help Desk Technician

Help Desk Technician We are seeking a Help Desk Technician to provide frontline technical support for a large-scale enterprise environment supporting 1,000+ users. The ideal candidate will handle help desk tickets related to desktop systems, Citrix environments, hardware setup, software installation, user account access, and day-to-day technical issues. This role requires excellent troubleshooting skills, strong customer service, and the ability to maintain service levels in a fast-paced IT environment. Key Responsibilities: Provide first-level technical support for desktop, laptop, and Citrix-related issues. Install, configure, and troubleshoot hardware, software, and peripheral devices. Assist users with account provisioning, password resets, and access-related issues. Diagnose and resolve technical problems through phone, email, and remote support. Document incidents, resolutions, and escalate complex issues when necessary. Ensure timely ticket resolution while meeting established service level agreements (SLAs). Required Skills: Experience in Help Desk or Desktop Support within an enterprise environment. Knowledge of Windows operating systems, Client Office, Active Directory, and Citrix. Strong troubleshooting and customer service skills. Experience with IT ticketing systems and remote support tools. Excellent communication and problem-solving abilities. Willingness to travel as needed. Artech