IT Support Analyst

IT Support Analyst

The IT Support Analyst will provide onsite IT support in San Diego, with a strong focus on Windows and macOS hardware, equipment deployment and recovery, shipping, and customer support. This is a hands-on operational role that combines basic technical troubleshooting with IT equipment management and employee support.

Responsibilities

• Deploy, configure, and support IT hardware for new employees
• Receive, process, and ship IT equipment to and from locations across the country
• Reclaim and process equipment from departing employees
• Provide walk-up and general ticket support to employees
• Troubleshoot Windows and macOS hardware and application issues
• Provide onsite IT support at the San Diego office
• Support equipment inventory, shipping, and other day-to-day IT operations
• Assist with IT projects and additional operational needs as required

Qualifications

• At least a year of experience supporting Windows and macOS environments
• Strong customer service and employee-facing support skills
• Comfortable handling, packaging, and shipping IT equipment
• Strong troubleshooting, problem-solving, and critical-thinking skills
• Positive, patient, and friendly approach to supporting users
• Ability to explain technical issues clearly to non-technical employees
• Comfortable performing repetitive operational and equipment-related tasks
• Active Directory, Office 365, Okta, or MFA experience preferred
• Ability to work 100% onsite in San Diego, approximately 4–5 days per week

Pay Rate

• $25-29.50/hr