Tier 1 IT Support Technician - Bilingual

Full-time

Superlanet

Superlanet is seeking bilingual Tier 1 IT Support Technicians to join our healthcare support desk team. This role provides remote technical support to healthcare organizations, helping users resolve technology issues and keeping support tickets moving from intake through resolution or escalation.

The ideal candidate has hands-on experience in a help desk, service desk, technical support, or similar role assisting employees with technology. Candidates must communicate effectively in English and Spanish, work onsite in San Diego as scheduled, and travel to Pennsylvania for two-week Epic go-live assignments.

Responsibilities

Provide first-level technical support in English and Spanish through support tickets, phone, and other approved channels.
Troubleshoot common hardware, software, login, connectivity, and peripheral issues using documented procedures and approved remote support tools.
Create, categorize, prioritize, and update tickets with clear issue descriptions, troubleshooting steps, and resolution details.
Escalate unresolved or urgent issues to the appropriate technical team and communicate progress to users.
Follow service targets, maintain accurate shift handoffs, and contribute to support documentation.
Provide onsite technical assistance during Epic go-live projects in Pennsylvania, coordinating issues with designated project and application teams.
Follow client privacy, security, and access procedures when supporting healthcare users and systems.

Qualifications

Ability to speak and understand English and Spanish and explain technical steps clearly to users in both languages.
Prior experience in a help desk, support desk, technician, or comparable role helping an organization with technology.
Practical troubleshooting skills, clear ticket documentation, and a patient, customer-focused approach.
Ability to work eight-hour shifts beginning at a fixed 4:00 a.m. PST year-round and meet the required onsite and travel commitments.

Preferred Experience

Extensive ticketing experience, including managing queues, tracking follow-ups, and documenting resolutions.
Experience with the Tikit ticketing system is a plus.
Experience supporting healthcare organizations or participating in Epic go-live support

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Tier 1 IT Support Technician - Bilingual in San Diego, CA vacancy

Technical Support Specialist, Level 1
$24 - $30 per hour
...the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution... ...Operations Center, the Technical Support Specialist (Level 1) will provide... ...for employee-only coverage tiers! ~ Optional Flexible Spending Account...
Suggested
Hourly pay
Work experience placement
Local area
Remote work
Work from home
Home office
Flexible hours
Shift work
Managed Solution LLC
San Diego, CA
18 days ago
Technical Assistance and Evaluation Specialist
...capacity — while also helping ensure that the support we provide is grounded in real evidence... ...of the TTA Center. You'll provide 1:1 technical assistance and Learning Collaborative... ...local behavioral health CBO community Bilingual/multilingual fluency (verbal and written...
Bilingual
Contract work
Work at office
Local area
Remote work
Flexible hours
Altarum
San Diego, CA
a month ago
Tier 2 / Technical Support Engineer
$50 - $55 per hour
Tier 2 Systems & Network Engineer (MSP) Location: In-Person Company: Shield Logic MSSP... ...Security Services Provider (MSSP) supporting small and mid-sized businesses throughout... ...Southern California. We provide proactive IT management, cybersecurity services, cloud...
Suggested
Hourly pay
Full time
Remote work
SHIELD LOGIC MSSP
San Diego, CA
22 hours ago
Full Time Delivery Person
$24.21 - $35.96 per hour
...Sat, 6:00am-6:00pm Click HERE to learn more about the Courier/DOT-1 position! Pay Transparency: The compensation listed reflects... ...only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
Hourly pay
Minimum wage
Full time
Contract work
Work at office
Local area
Federal Express Corporation
San Diego, CA
1 day ago
Outside Sales Representative
$45k
...car allowance Company-sponsored Tiered — the more you close, the more each deal pays... ...Earnings — What Our Reps Make YEAR 1 $78K – $128K While building your book... ...a bad POS from the inside Languages Bilingual candidates are strongly preferred. We serve...
Bilingual
Full time
Work at office
Southern California POS Systems
San Diego, CA
4 days ago
Applications Support Engineer 1
...Description Job Description JOB SUMMARY As an Application Support Engineer 1 at Marki Microwave, you own one of the fastest-growing... ...response. Meet defined response-time targets by customer tier (e.g., Tier 1 within 24 hours, per support team KPIs). Own...
Permanent employment
Internship
Local area
MARKI MICROWAVE LLC
San Diego, CA
9 days ago
Service and Repair Electrician - Level 1
...now available across the country. JOB SUMMARY This Level 1 Electrician position performs and coordinates the installation... ...to clients about issues and provide accurate solutions Afternoon and weekend availability Bilingual-Spanish and English...
Bilingual
Weekend work
Mister Sparky of San Diego, CA
San Diego, CA
12 days ago
Donor Technician 1 - CVDC
$21.25 per hour
...Job Title: Donor Technician 1 - CVDC Department: Nursing & Community Wellness Starting... ...and following SOP. Actively supports organizational strategic goals and donor... ...preferred but not essential Bilingual in English/Spanish preferred Hours...
Bilingual
Hourly pay
Full time
Work from home
Flexible hours
San Diego Blood Bank
San Diego, CA
a month ago
Radiology, Full-time radiologist
$3,135 - $3,299 per week
...Angiography Technologist for a high-volume, top-tier healthcare facility in San Diego, CA. In... ...If you are a skilled IR Tech with Level 1 Trauma experience who thrives in a fast-... ...modality. Language Skills: Bilingual capabilities are preferred, but not required...
Bilingual
Permanent employment
Full time
Flexible hours
Shift work
Weekend work
Day shift
Medix™
San Diego, CA
18 hours ago
Sr. Technical Business Systems Analyst
$100k - $130k
...define, document, and refine technical solutions & strategies, supporting a microservices-based architecture and seamless system integration... .... At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive...
Full time
Work at office
Local area
Axos Bank
San Diego, CA
4 days ago
IT Support Technician I/II — Help Desk Pro
...AMPAM in El Cajon, CA is seeking an IT Support Specialist (Technician I/II) to serve as the first contact for internal IT support, resolving Level I... ...smoothly in a fast-paced environment. The role requires 1-2 years (Tech I) or 4-5 years (Tech II) of help desk experience...
Jobleads-US
San Diego, CA
4 days ago
Call Center Agent
$25 - $30 per hour
...accuracy rate and speed in Data Entry Proficient in English, bilingual in Spanish a PLUS Work schedule: Monday – Saturday 8am-4:30... ...Job type: Full time position Pay: $25-$30 per hour - with $1,000 Sign-on-Bonus to be paid in $500 after completing 8 weeks training...
Bilingual
Hourly pay
Full time
Work at office
Local area
Relocation package
Weekend work
Semper Solaris
El Cajon, CA
2 days ago
Lead Appliance Repair Technician
$1,000 - $2,200 per week
...Experience Strongly Preferred $1,000–$2,200 per week (based on... ...Residential Appliance Repair Technician who brings deep technical knowledge... ...and aluminum linesDeliver top-tier customer experiences with... ...Thermador, Dacor, or similar)Bilingual (English/Spanish) is always a...
Bilingual
Grassroots Talent Solutions
San Diego, CA
3 days ago
Desktop Support Analyst
...months. Work hours: 8:00 AM - 4:30 PM. Key Responsibilities Tier 1 Technical Support: Provide ticket triage, troubleshooting, diagnosing and... ...macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals...
Work experience placement
Afternoon shift
Compunnel, Inc.
San Diego, CA
6 days ago
Technical Support Specialist
$45k - $85k
...Corporation is seeking multiple Technical Support Specialists in Tidewater, VA and San Diego... ...Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems... ..., and ensuring reliable operation of IT services in compliance with DoD requirements...
Contract work
Temporary work
Work at office
Local area
Remote work
Flexible hours
Saalex Corp.
San Diego, CA
3 days ago
Part Time Field Sales Representative
.... Sales, retail, or customer service experience preferred Bilingual - English/Spanish Preferred The hourly rate for this position... ...visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other...
Bilingual
Hourly pay
Part time
For contractors
H1b
Visa sponsorship
Work visa
The Pittsburgh Paints Company
San Diego, CA
5 days ago
Assistant General Manager
$23.61 - $38.37 per hour
...Monday-Friday with ability to support weekend shifts, when required.... ...authentic Chuzers and uphold top-tier customer service, cleanliness,... ...Chuze Fitness membership + 1 Free membership for a family... ...experience in the fitness industry Bilingual Physical Abilities:...
Bilingual
Work at office
Home office
Monday to Friday
Flexible hours
Shift work
Weekend work
Chuze Fitness
Chula Vista, CA
2 days ago
RN Home Health Care
...Registered Nurse (RN) In Need of Bilingual, English, Vietnamese Speaking RN's Reports To: Clinical Supervisor The Registered Nurse... ...Essential Job Functions/Responsibilities: Patient Care 1. Completes an initial assessment of patient and family to determine...
Bilingual
Work at office
Advance Specialty Care North, Inc
San Diego, CA
3 days ago
Territory Sales Representative
...facilities providing them with information and support as required to secure and maintain... ...Bachelor's Degree preferred but not required.1+ years' experience in Retail or field-... ...auto insurance, and a clean MVR record.Bilingual Spanish preferred.Self-motivated Sales team...
Bilingual
OLE' Mexican Foods
Chula Vista, CA
1 day ago
Bilingual Spanish Field Sales Representative
$100k
...you know how to make a smooth pivot, and are highly motivated to get it right and make the sale Key expectations to succeed: ~1+ years of commission sales and outside sales experience highly preferred ~ Demonstrated success in commission sales and achieving...
Bilingual
Temporary work
Local area
Relocation package
Afternoon shift
AT&T
San Diego, CA
2 days ago
Bilingual Spanish Field Sales Representative
$41.8k - $53.53k
...appointments for warm prospects. Use strong negotiation and communication skills to pivot smoothly and achieve sales targets. Qualifications 1+ years of commission‑based outside sales experience (highly preferred). Demonstrated success in meeting or exceeding commission sales...
Bilingual
Cricket Wireless LLC.
San Diego, CA
5 days ago
Warehouse Part Time Days
...and grow, Lowe's is ready to support your goals. As a Lowe's associate... ...a priority with multiple top-tier health insurance options.... ...we actively seek and encourage bilingual, military, and veteran talent... ...associates and operates over 1,750 home improvement stores,...
Bilingual
Part time
Local area
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
Lowe's
Chula Vista, CA
5 days ago
IT Support Specialist - Mandarin Bilingual
$30 - $40 per hour
...Job Title: IT Support Specialist Position Type: Contract (12 months) Location: San Diego, CA Salary Rate: $30–$40 per hour (USD)... ...degree in Computer Science or related field (Master's preferred) ~1+ years of professional experience in IT Support and IT Operations...
Bilingual
Hourly pay
Contract work
Temporary work
Work experience placement
Work at office
IntelliPro Group Inc.
San Diego, CA
more than 2 months ago
Network Support Technician
$55k - $72k
Inserso is seeking Network Support Technicians to provide support to our DHS customers... ...provides onsite and remote Tier 2 support that requires prompt... ...and quick resolution of user IT issues to minimize downtime.... ...Degree or equivalent experience. 1+ years of IT‑related support...
Temporary work
Local area
Remote work
Worldwide
Night shift
Inserso Corporation
San Diego, CA
5 days ago
Helpdesk Analyst
...is seeking a Junior TACNET ISEA Network Engineer (Fleet Support ) that will work ONSITE in San Diego, CA . This role will... ...assigned including evenings and overnight. DESIRED SKILLS: 1+ years of prior IT Helpdesk related work experience in a Windows call center environment...
Work experience placement
Work at office
Remote work
Shift work
Night shift
Rotating shift
Weekend work
Afternoon shift
Weekday work
SAIC
San Diego, CA
17 hours ago
Residential Appliance Repair Technician
$1,000 - $2,200 per week
...Description Residential Appliance Repair Technician Sealed System Experience Strongly Preferred $1,000–$2,200 per week (based on... ...aluminum lines Deliver top-tier customer experiences with... ...Thermador, Dacor, or similar) Bilingual (English/Spanish) is always a plus...
Bilingual
Mr. Appliance San Diego
San Diego, CA
29 days ago
Warehouse Part Time Overnight
$16.9 - $17.85 per hour
...professional attitude.How We Support You Whether you need a part-time... ...a priority with multiple top-tier health insurance options.Explore... ...actively seek and encourage bilingual, military, and veteran talent... ...associates and operates over 1,750 home improvement stores,...
Bilingual
Part time
Local area
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
Lowe's
Santee, CA
4 days ago
Loan Sales Specialist - Bilingual
$20 - $23 per hour
...professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive... ...borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions...
Bilingual
Work experience placement
Local area
Monday to Friday
Foursight Capital LLC
National City, CA
2 days ago
Route Sales Representative
$70k - $85k
...moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the leading producers of packaged bakery... ...training). Must be able to push or pull up to 50 lbs. on a regular basis. Bilingual in English and Spanish is a plus, but not required....
Bilingual
Base plus commission
Hourly pay
Full time
Local area
Immediate start
Early shift
Flowers Foods
San Diego, CA
2 days ago
Route Sales Representative
$70k - $85k
...moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the leading producers of packaged bakery... ...Must be able to push or pull up to 50 lbs. on a regular basis. Bilingual in English and Spanish is a plus, but not required. Salary...
Bilingual
Base plus commission
Hourly pay
Full time
Local area
Immediate start
Early shift
Flowers Foods
San Diego, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Tier 1 IT Support Technician - Bilingual. Be the first to apply!